Joseph Collins
La Mesa,CA
Summary
Team Lead with 14 years of customer-facing experience. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Policy- and team-driven.
Overview
14
14
years of professional experience
Work History
Team Lead
Walmart
11.2020 - Current
- Cash management for store >$100M annual sales
- Liaising with Asset Protection to investigate shrink and compliance violations
- Ticketing repairs for registers and other hardware, and responding to customer feedback using Medallia and in-house tools
- Enforcing disciplinary actions, including terminations
- Managed assignments for team of >80 against customer flow of several thousand/day.
Department Manager
Walmart
01.2019 - 01.2020
- Maintained inventory, pricing, and shrink targets
Wireless Sales Specialist
Walmart
01.2012 - 01.2019
- Matched customers with cellular hardware, and prepaid and contract service plans
- Provided technical support and education to customers of all skill levels
Electronics Associate
Walmart
01.2011 - 01.2012
Cashier
Walmart
01.2010 - 01.2011
Education
Some College (No Degree) - Mathematics And Computer Science
Grossmont College
El Cajon, CASkills
- Team leadership and mentorship
- Programming, emphasis in Lua
- Regulatory compliance and internal SOP adherence
- Free and open source software (FOSS) packages with 60k cumulative downloads
Timeline
Team Lead
Walmart
11.2020 - Current
Department Manager
Walmart
01.2019 - 01.2020
Wireless Sales Specialist
Walmart
01.2012 - 01.2019
Electronics Associate
Walmart
01.2011 - 01.2012
Cashier
Walmart
01.2010 - 01.2011
Some College (No Degree) - Mathematics And Computer Science
Grossmont College