Joseph Contreras
Lawndale,CA
Summary
Proven track record in enhancing customer experiences and sales outcomes, notably at O'Neill Surf Shop. Skilled in customer service and time management, I excel in high-stress situations and teamwork, significantly improving client satisfaction and loyalty. My education and prior work experience make me a determined and goal-oriented individual who works great both alone and with others.
Overview
3
3
years of professional experience
Work History
Sales Associate
O'Neill Surf Shop
02.2024 - 06.2024
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Dock Attendant
Marina Del Rey Boat Rentals
07.2023 - 09.2023
- Tasked with maintaining organization and cleanliness on the dock and on the boats
- Learned to handle multiple tasks in a short and time efficient manner
- Enhanced my people skills
- Worked on both my team skills and my individual problem solving skills
Team Member
Sidecar Doughnuts & Coffee
05.2022 - 08.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Sales Associate
Tilly's
05.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Camp Counselor
Camp Awesome
06.2021 - 08.2021
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Contributed to the development of new programs aimed at increasing camper retention and satisfaction rates.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
Education
No Degree - M.C.D. Biology
University of California, Santa Cruz
Santa Cruz, CA06.2026
High School Diploma -
Mira Costa High School
Manhattan Beach, CA06.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Outgoing Personality
Timeline
Sales Associate
O'Neill Surf Shop
02.2024 - 06.2024
Dock Attendant
Marina Del Rey Boat Rentals
07.2023 - 09.2023
Team Member
Sidecar Doughnuts & Coffee
05.2022 - 08.2022
Sales Associate
Tilly's
05.2022 - 08.2022
Camp Counselor
Camp Awesome
06.2021 - 08.2021
No Degree - M.C.D. Biology
University of California, Santa Cruz
High School Diploma -
Mira Costa High School
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