JOSEPH COOKSEY
La Plata,MD
Overview
9
9
years of professional experience
Work History
Manager
AQUAFLOW PUMP & SUPPLY
Prince Frederick, Maryland
06.2023 - 07.2025
- Managed daily operations of pump supply and distribution processes.
- Oversaw inventory management and coordinated stock replenishment efforts.
- Trained and mentored staff on safety protocols and operational procedures.
- Conducted regular equipment inspections and coordinated maintenance schedules.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Inside Sales Representative
NOLAND COMPANY
Annapolis, Maryland
09.2020 - 06.2023
- Managed customer inquiries and provided product information for clients.
- Developed relationships with key accounts to enhance customer satisfaction.
- Coordinated sales efforts with team members to meet client needs.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Consulted with customers to aid selection and purchase of products that met needs.
Assistant Manager
Northeastern Supply Inc
Prince Frederick, Maryland
09.2016 - 04.2020
- Managed inventory levels, ensuring stock availability for customer demands.
- Resolved customer inquiries to maintain high satisfaction levels.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Associate of Arts - Gender Studies
College of Southern Maryland
La Plata, MD05-1986
Skills
- Inventory management
- Safety training
- Customer service standards
- Relationship building
- Effective communication
- Product management
Timeline
Manager
AQUAFLOW PUMP & SUPPLY
06.2023 - 07.2025
Inside Sales Representative
NOLAND COMPANY
09.2020 - 06.2023
Assistant Manager
Northeastern Supply Inc
09.2016 - 04.2020
Associate of Arts - Gender Studies
College of Southern Maryland
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