Hi, I’m
Joseph Costanzo
Cleveland,OH
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
years of professional experience
Work History
CrossCountry Mortgage, LLC
Senior Mortgage Loan Officer
08.2015 - 04.2023
Job overview
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Reviewed loan files and updated to match current standards.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Fielded customer complaints and provided solutions.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Monitored pipelines to track and log status of loans.
- Explained very technical financial information to applicants in easy to understand language.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Developed prospects for new loans by conducting 100+ warm lead calls weekly.
WB Mason
Sales Representative
06.2014 - 08.2015
Job overview
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
Mylan Pharmaceuticals
Internship Student
09.2012 - 06.2013
Job overview
- Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
Education
West Virginia University Morgantown
Bachelor of Science from Business Administration And Management
05.2014
University Overview
- Dean's List 2010-2014
- 3.875 GPA
- Tau Kappa Epsilon - Member
Skills
- Key Account Generation
- Loan Application Management
- Desktop Underwriting Expertise
- NMLS Registration
- Retail Mortgages
- Sales Development
- Negotiation Tactics
- Mortgage Loan Origination
- Property Evaluation
Timeline
Senior Mortgage Loan Officer
CrossCountry Mortgage, LLC
08.2015 - 04.2023
Sales Representative
WB Mason
06.2014 - 08.2015
Internship Student
Mylan Pharmaceuticals
09.2012 - 06.2013
West Virginia University
Bachelor of Science from Business Administration And Management
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