Senior sales professional with over 17 years experience looking to utilize negotiation and client satisfaction skills to engage in a new and exciting career
Overview
22
22
years of professional experience
Work History
Mortgage Loan Officer
Legacy Mortgage
09.2021 - Current
Engaged local real estate agents to acquire new mortgage loan clients
Assessed clients' financial data to determine loan suitability.
Advised clients on loan process and specialized topics in home purchasing.
Presented, explained and processed home loan documents in order to close mortgage transaction in timely fashion
Mortgage Loan Officer
Cherry Creek Mortgage
01.2021 - 09.2021
Same roles and responsibilities as previous employment
Mortgage Loan Officer
Lake Michigan Credit Union
11.2017 - 01.2021
Same roles and responsibilities as previous employment
Mortgage Loan Officer
Wells Fargo
09.2016 - 09.2017
Same roles and responsibilities as previous employment
Solutions Consultant
Quicken Loans
07.2011 - 09.2016
Collaborated with existing clients to solve in-process loan issues
Helped build solution consultant sales team from 5 consultants to over 80 during my tenure
Managed a pipeline of over 100 mortgage clients.
Resolved customer issues quickly and efficiently to enhance overall customer satisfaction.
Senior Mortgage Banker
Quicken Loans
11.2005 - 07.2011
Engaged mortgage loan prospects in call center sales environment
Worked with underwriters to fix application problems and resolve issues.
Reviewed loan files and updated to match current standards.
Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
Director of Mortgage Banking
Quicken Loans
05.2007 - 06.2008
Supervised loan personnel and motivated to maintain customer service and performance standard.
Monitored pipelines to track and log status of loans.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Supported daily operations and processes to meet sales and service goals.
Field Artillery Meteorologist
US Amry
07.1997 - 04.2001
Supported combat operations by employing meteorological equipment
Maintained and serviced meteorological equipment using schematics and troubleshooting skills
Deployed and maintained rifles, machine guns, in offensive and defensive operations.
Directed supporting fire to suppress enemy fire and allowed troops to maneuver in area.
Communicated over wire and radio and identified strategic target locations.
Education
Bachelor of Arts - Interdisciplinary Studies-Econ, International Rel.
Michigan State University
East Lansing, MI
05.2005
Skills
Negotiation Tactics - Sales
Networking and Partnership Development
Analytical and Critical Thinking
Customer Relations
Key account generation
Active Listening and Learning
Sales Development
Social Media Marketing
Loan File Maintenance
Financial History Analysis
Timeline
Mortgage Loan Officer
Legacy Mortgage
09.2021 - Current
Mortgage Loan Officer
Cherry Creek Mortgage
01.2021 - 09.2021
Mortgage Loan Officer
Lake Michigan Credit Union
11.2017 - 01.2021
Mortgage Loan Officer
Wells Fargo
09.2016 - 09.2017
Solutions Consultant
Quicken Loans
07.2011 - 09.2016
Director of Mortgage Banking
Quicken Loans
05.2007 - 06.2008
Senior Mortgage Banker
Quicken Loans
11.2005 - 07.2011
Field Artillery Meteorologist
US Amry
07.1997 - 04.2001
Bachelor of Arts - Interdisciplinary Studies-Econ, International Rel.