Summary
Overview
Work History
Education
Skills
Timeline
Generic
Steven McNiel

Steven McNiel

EAST LANSING,MI

Summary

Senior sales professional with over 17 years experience looking to utilize negotiation and client satisfaction skills to engage in a new and exciting career

Overview

22
22
years of professional experience

Work History

Mortgage Loan Officer

Legacy Mortgage
09.2021 - Current
  • Engaged local real estate agents to acquire new mortgage loan clients
  • Assessed clients' financial data to determine loan suitability.
  • Advised clients on loan process and specialized topics in home purchasing.
  • Presented, explained and processed home loan documents in order to close mortgage transaction in timely fashion

Mortgage Loan Officer

Cherry Creek Mortgage
01.2021 - 09.2021
  • Same roles and responsibilities as previous employment

Mortgage Loan Officer

Lake Michigan Credit Union
11.2017 - 01.2021
  • Same roles and responsibilities as previous employment

Mortgage Loan Officer

Wells Fargo
09.2016 - 09.2017
  • Same roles and responsibilities as previous employment

Solutions Consultant

Quicken Loans
07.2011 - 09.2016
  • Collaborated with existing clients to solve in-process loan issues
  • Helped build solution consultant sales team from 5 consultants to over 80 during my tenure
  • Managed a pipeline of over 100 mortgage clients.
  • Resolved customer issues quickly and efficiently to enhance overall customer satisfaction.

Senior Mortgage Banker

Quicken Loans
11.2005 - 07.2011
  • Engaged mortgage loan prospects in call center sales environment
  • Worked with underwriters to fix application problems and resolve issues.
  • Reviewed loan files and updated to match current standards.
  • Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.

Director of Mortgage Banking

Quicken Loans
05.2007 - 06.2008
  • Supervised loan personnel and motivated to maintain customer service and performance standard.
  • Monitored pipelines to track and log status of loans.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Supported daily operations and processes to meet sales and service goals.

Field Artillery Meteorologist

US Amry
07.1997 - 04.2001
  • Supported combat operations by employing meteorological equipment
  • Maintained and serviced meteorological equipment using schematics and troubleshooting skills
  • Deployed and maintained rifles, machine guns, in offensive and defensive operations.
  • Directed supporting fire to suppress enemy fire and allowed troops to maneuver in area.
  • Communicated over wire and radio and identified strategic target locations.

Education

Bachelor of Arts - Interdisciplinary Studies-Econ, International Rel.

Michigan State University
East Lansing, MI
05.2005

Skills

  • Negotiation Tactics - Sales
  • Networking and Partnership Development
  • Analytical and Critical Thinking
  • Customer Relations
  • Key account generation
  • Active Listening and Learning
  • Sales Development
  • Social Media Marketing
  • Loan File Maintenance
  • Financial History Analysis

Timeline

Mortgage Loan Officer

Legacy Mortgage
09.2021 - Current

Mortgage Loan Officer

Cherry Creek Mortgage
01.2021 - 09.2021

Mortgage Loan Officer

Lake Michigan Credit Union
11.2017 - 01.2021

Mortgage Loan Officer

Wells Fargo
09.2016 - 09.2017

Solutions Consultant

Quicken Loans
07.2011 - 09.2016

Director of Mortgage Banking

Quicken Loans
05.2007 - 06.2008

Senior Mortgage Banker

Quicken Loans
11.2005 - 07.2011

Field Artillery Meteorologist

US Amry
07.1997 - 04.2001

Bachelor of Arts - Interdisciplinary Studies-Econ, International Rel.

Michigan State University
Steven McNiel