Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Cross

Ambler,UNITED STATES

Summary

Customer Service Representative
• Informed customers of promotions and special offers to increase sales.
Delivered fast and friendly service to handle questions and service complaints
Developed process improvements to enhance the overall delivery of service.
Kept management informed of customer service activities with regular

Overview

8
8
years of professional experience

Work History

Customer Service Representative

FRONTELINE
08.2021 - 09.2022
  • Informed customers of promotions and special offers to increase sales
  • Delivered fast and friendly service to handle questions and service complaints
  • Developed process improvements to enhance overall delivery of service
  • Kept management informed of customer service activities with regular updates.

Appointment Scheduler

Walgreens
11.2020 - 08.2021
  • Exceeded established call metrics, including customer satisfaction and appointment quotas
  • Connected with callers using both pre-written scripts and excellent communication skills
  • Met legal requirements by correctly completing important forms
  • Enhanced success of each appointment by thoroughly documenting recent histories.

Customer Service Representative

Liveops
08.2016 - 04.2018
  • Handled customer inquiries, payments, and service requests
  • Delivered fast and friendly service to handle questions and service complaints
  • Processed new claim hand-offs to other departments
  • Helped clients with issue resolution through proactive communication with IRS personnel
  • Prepared and filed payroll tax returns and sales tax returns.

Telecommunications Representative

Sprint
04.2014 - 07.2016
  • Promoted products effectively by staying on top of offerings and prices
  • Met sales quotas, frequently exceeding targets by taking advantage of upselling opportunities
  • Recommended merchandise to suit customer budget and preferences
  • Captured consistent customer sales with friendly, knowledgeable support
  • Sourced and delivered special orders to fulfill customer requests
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance.

Education

High School Diploma -

Upper Merion Area High School
King Of Prussia, PA
06.2003

Skills

  • Analytical thinking
  • Time management
  • Problem resolution
  • Call management
  • Documentation

Timeline

Customer Service Representative

FRONTELINE
08.2021 - 09.2022

Appointment Scheduler

Walgreens
11.2020 - 08.2021

Customer Service Representative

Liveops
08.2016 - 04.2018

Telecommunications Representative

Sprint
04.2014 - 07.2016

High School Diploma -

Upper Merion Area High School

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Joseph Cross