Joseph CurtisLynch
North Reading,MA
Summary
Dependable Sales and Service Technician bringing demonstrated skills in completing calls and generating consistent sales. Builds business based on service expertise and strong canvassing abilities. Maintains clean personal and vehicle appearance and consistently meets customer service standards.
Overview
1
1
Certification
4
4
years of professional experience
Work History
AAA Battery Sales Technician
AAA Northeast
Peabody, Massachusetts
04.2023 - Current
- Advised AAA Northeast members on vehicle service options and repair recommendations.
- Processed sales transactions using AAA Northeast point-of-sale systems.
- Scheduled appointments for tire, battery, and maintenance services.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized various software and tools to streamline processes and optimize performance.
- Integrated Salesforce with external systems using REST APIs and middleware tools.
Amazon Associate
Amazon
North Andover, MA
11.2022 - 02.2023
- Picked customer orders using handheld scanners in Amazon fulfillment center
- Packed shipments with correct labels, materials, and Amazon quality standards
- Scanned products into inventory systems for receiving and stowing tasks
- Trained new pickers on safety, scan procedures, and warehouse standards.
- Retrieved orders from warehouse systems for employer distribution center
- Picked items using barcode scanners and handheld devices
- Restocked inventory locations to support picking flow
- Staged completed orders for shipping and carrier pickup
- Maintained a safe working environment by adhering to company safety policies and procedures at all times.
- Picked orders accurately and efficiently according to customer requests.
- Ensured that all products were properly labeled and identified before being shipped outbound.
- Monitored inventory levels and ensured accurate stock counts to avoid discrepancies in the system.
Education
Ayer HIGH-SCHOOL
Ayer, MASkills
- Battery service
- Vehicle diagnostics
- Point of sale
- Salesforce integration
- Sales transactions
- Problem solving
- Attention to detail
- Customer communication
- Team collaboration
- Time management
- Sales strategies
- Relationship selling
- Product merchandising and distribution
- Shipment packing
- Warehouse safety
- Customer service
- Process improvement
- Clear communication
- Quality control
- Interpersonal communication
Certification
- DOT Certified
Timeline
AAA Battery Sales Technician
AAA Northeast
04.2023 - Current
Amazon Associate
Amazon
11.2022 - 02.2023
Ayer HIGH-SCHOOL