Joseph D. Como Sr.
Waterbury,CT
Summary
Over 40 years of General Motors experience. ASE Refrigerant Recovery & Recycling ASE Master Technician with L1. Exceptional Customer Service GM World Class Master Technician. Strong Leadership Attributes Outstanding Organizational Skills.
Overview
31
31
years of professional experience
Work History
Service Manager
Stephen AutoMall Centre
Bristol, CT
12.2025 - Current
- Oversaw daily service operations to ensure high customer satisfaction and efficient workflow.
- Managed service team, providing mentorship and training to enhance performance and productivity.
- Developed and implemented process improvements that streamlined service delivery and reduced turnaround times.
- Analyzed customer feedback to identify areas for service enhancement, driving operational excellence.
Shop foreman
Stephen Auto mall Centre
Bristol, Ct
03.2015 - Current
- Diagnose and repair Customer vehicles
- Assist other Technicians to diagnose and repair vehicles
- Repair comebacks
- Assist customers in verifying their concern
- Assist Service writers in answering questions
Automotive Instructor
Porter and Chester Institute
Watertown, CT
10.2009 - 03.2015
- Effectively communicate technical information to non-technical audiences, differentiating curricula and style to meet diverse student needs.
- Incorporated field experience and technical knowledge into presentations emphasizing interactive, hands-on practice.
- Planned and orchestrated car show for Military Appreciation Day.
- Part time
Automotive Technician
Dan Perkins Chevrolet
Milford, CT
04.2009 - 08.2009
- Diagnose and repair vehicles.
- Prioritized work flow to obtain increased customer satisfaction levels and quicker repair times.
Automotive Technician
Wallingford Buick Pontiac GMC
Wallingford, CT
07.1995 - 02.2009
- Completed and achieved GM World Class Technician.
- Supervised employees as Shop Forman.
- Aided and instructed other technicians in shop to diagnose and repair vehicles.
- Advanced troubleshooting of the most complex cases.
- Maintain an excellent customer satisfaction rate with virtually zero comebacks. Interface professionally and communicate easily with customers, service writers and co-workers; known for integrity and honesty in all customer dealings.
Education
Associate Degree - Occupational Studies
Denver Automotive And Diesel
General Motors World Class Technician
General Motors Training Center
New YorkSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Trustworthy and honest
Accomplishments
14 time General Motors Mark of excellence zone winner
- Supervised team of 20 staff members.
Timeline
Service Manager
Stephen AutoMall Centre
12.2025 - Current
Shop foreman
Stephen Auto mall Centre
03.2015 - Current
Automotive Instructor
Porter and Chester Institute
10.2009 - 03.2015
Automotive Technician
Dan Perkins Chevrolet
04.2009 - 08.2009
Automotive Technician
Wallingford Buick Pontiac GMC
07.1995 - 02.2009
Associate Degree - Occupational Studies
Denver Automotive And Diesel
General Motors World Class Technician
General Motors Training Center