Joseph Diego
Hilo
Summary
Dynamic Electrical Engineering and AI Enthusiast with a strong foundation in technical research and mission simulation. Proven problem-solver and team collaborator, with experience leading payload optimization and interdisciplinary efforts in NASA’s Mars mission simulation program. Adept at conducting in-depth research on communication technologies and logistics analysis. Skilled in Python programming and machine learning, actively advancing expertise through online courses. Strong leadership and analytical abilities, with a passion for innovation in both engineering and AI fields.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
FedEx
03.2021 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Logistics Journeyman
United States Air Force
06.2011 - 07.2020
- Ensured efficient distribution processes for pharmaceuticals by working closely with pharmacy staff and adhering to strict guidelines governing drug dispensation.
- Spearheaded staff training initiatives on proper handling, storage, and disposal techniques for hazardous materials and bio-waste products.
- Coordinated with vendors to negotiate favorable pricing and terms on bulk orders of medical supplies, ensuring cost-effectiveness in operations.
- Streamlined the procurement process for medical supplies, resulting in reduced costs and increased efficiency.
Lead Cargo Agent
Menzies Aviation
11.2012 - 10.2018
- Conducted routine audits to ensure compliance with industry standards and regulations.
- Monitored equipment maintenance schedules to prevent downtime due to malfunctions or repairs needed during critical operations periods.
- Coordinated with airline partners for timely and accurate cargo handling, ensuring seamless operations.
- Improved cargo processing efficiency by implementing streamlined procedures and documentation practices.
Education
High School Diploma -
Notre Dame High School
GuamMaster of Science - Electrical/Computer Engineering
University of Hawaii At Manoa
Honolulu, HI08-2028
Skills
- Problem-Solving
- Technical Research
- Team Collaboration
- Programming (Python & Machine Learning
Timeline
Customer Service Representative
FedEx
03.2021 - 10.2022
Lead Cargo Agent
Menzies Aviation
11.2012 - 10.2018
Medical Logistics Journeyman
United States Air Force
06.2011 - 07.2020
High School Diploma -
Notre Dame High School
Master of Science - Electrical/Computer Engineering
University of Hawaii At Manoa
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