Joseph DiPietro
Sales Representative
Fairport,NY
Summary
Dynamic sales professional with proven expertise in promotional selling and exceptional client relationship management, honed at Verizon Communications Inc. Excelled in leveraging Salesforce CRM to drive sales, exceeding customer satisfaction through creative solutions. Skilled in building rapport, my strategic approach significantly boosted sales performance, demonstrating a keen ability to meet and surpass targets.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Inside Sales Representative
Verizon Communications Inc
Victor, NY
04.2024 - Current
- Cross-sold additional products or services based on customer needs.
- Conducted daily cold calls and emails to potential clients to generate new sales opportunities.
- Conducted outbound calls to existing clients to upsell products or services.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Solicited feedback from customers on product features and service levels.
- Maintained detailed account records and contact logs to facilitate sales process.
- Operated register, handled cash and processed credit card transactions.
Sleep Associate
Sleep Number Corporation
Rochester, New York
03.2023 - 01.2024
- Provided accurate information about products, prices and services.
- Answered incoming telephone calls to provide store, products and services information.
- Tracked sales performance metrics to identify trends in market place.
- Conducted inventories on a regular basis to track stock levels.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained records related to sales for store management.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
Virtual Sales Representative
Paychex Inc
Rochester, New York
09.2020 - 02.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
Inbound Sales Representative
Charter Communications. Inc.
Bradenton, FL
05.2019 - 12.2019
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
Education
Bachelor of Arts - Legal Studies
Nazareth University
Rochester, NY 08.2013 - 05.2017
Some College (No Degree) - Law
WMU Cooley Law School
Skills
- Promotional selling
- Telephone sales
- Persuasive negotiator
- Compelling presentations
- Salesforce CRM
- Regional sales
- Closing techniques
- Client relationship management
- Product knowledge
- Excellent time management
- Rapport building
- Relationship development
- Sales expertise
- Upselling and cross selling
- Goals and performance
Education and Training
other,other
Timeline
Inside Sales Representative
Verizon Communications Inc
04.2024 - Current
Sleep Associate
Sleep Number Corporation
03.2023 - 01.2024
Virtual Sales Representative
Paychex Inc
09.2020 - 02.2023
Inbound Sales Representative
Charter Communications. Inc.
05.2019 - 12.2019
Bachelor of Arts - Legal Studies
Nazareth University
08.2013 - 05.2017
Some College (No Degree) - Law
WMU Cooley Law School
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