Joseph Dye
Henrietta,TX
Summary
Technologically skilled Network communications systems specialist with 4 years of experience analyzing critical metrics and trends to investigate and resolve troubleshooting requests. Dedicated to leading detailed IT investigations and developing resources for technology management based on organizational and governmental expectations. Hands-on approach to fielding requests for service by documenting issue settlement to assist large-scale project maintenance. Detailed support for hardware and software assessment to maintain organizational project planning, performance and scale.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Communications Systems Specialist
OKARNG
Edmond, OK
01.2020 - Current
- Troubleshooted hardware and software issues for users across multiple platforms.
- Developed and maintained documentation regarding systems architecture and related processes.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Resolved network connectivity issues for both local area networks and wide area networks.
- Utilized expertise to develop strong IT solutions to drive productivity.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
Salesperson
Buckle
Lawton, OK
10.2021 - 01.2022
- Analyzed customer feedback to identify areas of improvement in product offerings.
- Developed and implemented strategies to meet sales quotas.
- Maintained accurate records of customer interactions and transactions.
- Resolved customer complaints promptly and efficiently.
- Provided personalized service to build relationships with customers.
Security Officer
Comanche Red River Hotel Casino
Devol, OK
01.2019 - 02.2020
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Confirmed visitor identification prior to granting entry into the building.
- Assisted in the development and implementation of security policies and procedures.
Education
High School Diploma -
Walters High School
Walters, OK05-2018
Accomplishments
- Received Major General Shawley's coin for successfully integrating the Joint Battle Command Platform (JBC-P) in my recent deployment to Djibouti, Africa.
- Received four Army Achievement Medals (AAM's).
- Helped process over 1,000 passports for the Oklahoma National Guard recent deployment to Africa.
- Troubleshooted the Secure Internet Protocol/Non-secure Internet Protocol Access Point (SNAP) terminal at Fort Riley, Kansas to ensure our S2 was able to preform their duties in a timely manner.
Languages
English
Professional
Certification
- Security Clearance
References
References available upon request.
Timeline
Salesperson
Buckle
10.2021 - 01.2022
Network Communications Systems Specialist
OKARNG
01.2020 - Current
Security Officer
Comanche Red River Hotel Casino
01.2019 - 02.2020
High School Diploma -
Walters High School
- Security Clearance
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