Joseph Ferguson
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonald's
09.2022 - 02.2023
- Cooked and prepared foods and monitored food production according to quality and sanitation standards.
- Greeted customers entering restaurant with enthusiasm and warmth and served customers.
- Worked front counter, drive-thru and other areas.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Worked well with teammates and accepted coaching from management team.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Became familiar with products to answer questions and make suggestions.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed order.
Gas Station Attendant
Exxon Gas Station
04.2022 - 09.2022
- Confirmed excellent customer service by quickly resolving customer concerns.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
Crew Member
McDonald's
05.2018 - 04.2022
- Cooked and prepared foods and monitored food production according to quality and sanitation standards.
- Greeted customers entering restaurant with enthusiasm and warmth and served customers.
- Worked front counter, drive-thru and other areas.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Assisted other team members to achieve goals.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
- Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
- Received and processed customer payments and estimated and communicated wait times accurately.
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
Legacy High School
Bismarck, ND05.2022
Skills
- Valid Driver's License
- Sales Expertise
- Verbal and Written Communication
- Food Preparation and Safety
- Cash Handling
- Supplies Monitoring and Restocking
- Taking Orders
- Clear Communication
- Willingness to Learn
- Daily Food Preparation
- Drive-Thru Operation
Timeline
Crew Member
McDonald's
09.2022 - 02.2023
Gas Station Attendant
Exxon Gas Station
04.2022 - 09.2022
Crew Member
McDonald's
05.2018 - 04.2022
High School Diploma -
Legacy High School