Joe Figueira
Jarrell,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
First American Title Insurance Co
Concord, CA
03.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer emails with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Bartender
Chilis's Bar And Grill
Round Rock, TX
11.2017 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
Kitchen Manager
Whole Foods Market Inc
Austin, TX
06.2017 - 10.2017
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
Manager
Chilis's Bar And Grill
Austin, TX
06.2014 - 06.2017
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Conducted monthly inventories of raw materials and components on work floor.
Education
High School Diploma -
Clayton Valley Charter High School
Concord, CAAssociate of Science - Computer And Information Systems Security
Austin Community College
Austin, TX06.2024
Skills
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- POS Systems and Ordering Platforms
Timeline
Customer Service Representative
First American Title Insurance Co
03.2021 - Current
Bartender
Chilis's Bar And Grill
11.2017 - Current
Kitchen Manager
Whole Foods Market Inc
06.2017 - 10.2017
Manager
Chilis's Bar And Grill
06.2014 - 06.2017
High School Diploma -
Clayton Valley Charter High School
Associate of Science - Computer And Information Systems Security
Austin Community College
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