Joseph Foster
Willis,USA
Summary
Dynamic and detail-oriented professional with experience at Trinity Health IHA, excelling in patient coordination and insurance verification. Proficient in Microsoft Office, I bring strong communication skills and a commitment to enhancing patient experiences. Recognized for efficiently managing front desk operations and training new staff, ensuring a welcoming environment for all.
Overview
15
15
years of professional experience
Work History
Medical Receptionist
Trinity Health IHA
Ypsilanti, MI
09.2021 - Current
- Managed patient check-in and check-out processes efficiently.
- Scheduled patient appointments using electronic health record systems.
- Managed phone inquiries and directed calls to enhance patient experience.
- Collected and verified patient insurance information to ensure seamless billing.
- Processed patient payments and managed billing inquiries promptly.
- Facilitated communication between patients and healthcare providers to improve care coordination.
- Assisted with maintaining organized medical records and files.
- Supported front desk operations by training new reception staff members.
Head Host
Carson’s American Bistro
Ann Arbor
07.2016 - 01.2026
- Greeted and seated guests promptly to enhance customer experience.
- Cultivated positive team environment by promoting collaboration among staff.
- Answered and directed phone calls to ensure efficient communication and service delivery.
Receptionist
Hewson & Vanhellmont
Oak Park
11.2018 - 11.2020
- Answered incoming calls on a multi-line telephone system
- Greeted clients and visitors and answered visitor inquiries
- Scheduled and routed clients
- Coordinated scheduling and maintenance of conference rooms to ensure readiness for meetings
- Managed procurement of office supplies to support seamless daily operations
- Scanned, photocopied, faxed and filed documents
- Verified employee identification and issued visitor passes
Associate Teacher
University of MI – North Campus Children’s Center
08.2011 - 11.2018
- Delivered developmentally appropriate early learning experiences and care for preschool aged children through project approach principles, enhancing children's engagement and learning
- Effectively managed groups of young children within state required ratios to ensure a safe and supportive environment
- Collaborated with children, families, and colleagues to cultivate respectful and meaningful relationships, strengthening community connections
- Utilized technology to effectively document and reflect on the experiences of children for the purpose of assessment, planning, and family engagement
- Facilitated daily dialogue with families and colleagues to build trust and support children's development
Health Aide
Health Aide for Elderly Couple
Ann Arbor, MI
07.2016 - 04.2017
- Administered prescribed medications, ensuring adherence to treatment plans.
- Delivered health care services in patients' residences, enhancing comfort and well-being.
- Provided personal services including bathing, dressing, and grooming, promoting dignity and personal hygiene.
- Engaged with patients to provide companionship and emotional support in their homes.
Education
Associate of Science - Child Development
Washtenaw Community College
Ann Arbor, MI12.2005
Skills
- Medical terminology
- Patient communication
- Customer service
- Microsoft Office
- Excel
- Word
- PowerPoint
References
- Germaine Calvetti, Controller, Hewson & Van Hellemont PC, 734-673-3028
- Danielle Losert, 517-304-1555
- Donnie Frieze, 734-347-7407
Timeline
Medical Receptionist
Trinity Health IHA
09.2021 - Current
Receptionist
Hewson & Vanhellmont
11.2018 - 11.2020
Head Host
Carson’s American Bistro
07.2016 - 01.2026
Health Aide
Health Aide for Elderly Couple
07.2016 - 04.2017
Associate Teacher
University of MI – North Campus Children’s Center
08.2011 - 11.2018
Associate of Science - Child Development
Washtenaw Community College