Joseph Fournier
Londonderry
Summary
Dynamic retail professional with extensive experience at Shaw's Supermarket, excelling in store operations and team management. Proven track record in enhancing customer satisfaction and employee performance through effective training and motivation. Skilled in resolving customer issues and optimizing staffing, fostering a collaborative environment that drives success.
Overview
21
21
years of professional experience
Work History
Assistant Store Director
Shaw's Supermarket
04.2016 - Current
- Worked with Store Directors to achieve sales and create merchandising opportunities
- Partnered with store directors to train and develop department managers and team members to build and sustain high in-store performance.
- Worked with new department heads to coach through to achieve their sales and goals within their departments
- Worked with department heads on utilizing FAR, FIRMs and hand orders to maintain stock levels
- Experience in the following stores: North Hampton, Royal Ridge Nashua, Londonderry, Plaistow and South Merrimack
Customer Service Manager
Shaw's Supermarket
05.2013 - 04.2016
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Took ownership of customer issues and followed problems through to resolution.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Experience in the following stores: Londonderry and Nashua Royal Ridge
Assistant Customer Service Manager
Shaw's Supermarket
08.2004 - 05.2013
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Recognized outstanding work performance to cultivate positive and collaborative customer service culture.
- Experience in the following locations: Derry, Windham, and Manchester
Education
Bachelor of Arts - Communications
Keene State College
Keene, NHSkills
- Store operations and sales opportunities
- IT Troubleshooting
- Empathetic and Collaborative leadership and training
- Customer service
Timeline
Assistant Store Director
Shaw's Supermarket
04.2016 - Current
Customer Service Manager
Shaw's Supermarket
05.2013 - 04.2016
Assistant Customer Service Manager
Shaw's Supermarket
08.2004 - 05.2013
Bachelor of Arts - Communications
Keene State College
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