Joseph Ralph Gabriel, MPH
Los Angeles,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Associate Director
Loyola Marymount University Student Health Services
09.2021 - Current
- Lead teams of up to 15 personnel, supervising daily performance as well as training and improvement plans.
- Assisted senior leadership in managing all aspects of operations.
- Kept operations responsive and agile with proactive troubleshooting and problem-solving of routine and complex concerns.
- Directed financial operations and administered budgets.
Operations Manager
Loyola Marymount University Student Health Services
09.2019 - 09.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
Client Care Coordinator
Home Instead Care
08.2018 - 08.2019
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Provided information and referrals to community partners and other treatment providers.
- Supported patient care excellence via planning and interpretation of programs.
Director of Social Services
Genesis HealthCare Coronado Nursing Center
05.2017 - 03.2018
- Planned, organized, implemented, and directed a comprehensive social services program
- Communicated performance survey results to administrators formulating corrective action plan.
- Collaborated with department managers to correct and improve services.
- Led performance improvement projects based on QAPI efforts.
Scheduling Representative
Hendrick Medical Center
10.2015 - 05.2017
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Performed wide-ranging administrative, financial and service-related functions.
Education
Master of Science - Public Health
Texas Tech School of Biomedical Sciences
Abilene, TX12.2016
Bachelor of Arts - Biology
Whittier College
Whittier, CA05.2014
Skills
- Microsoft Office Suites
- Project Management
- Lead Management
- Operational Standards
- Financial Management
- Performance Monitoring
- Strategic Planning
- Critical Thinking
- Program Oversight
- Electronic Medical Records
- Budget Development
- Process Improvement
- Event Planning
- Board of Directors Support
- Professional Networking
- Staff Scheduling
- Performance Tracking and Evaluations
- Training and Onboarding
- MS Office
- Team Leadership
Languages
creole
Native or Bilingual
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Associate Director
Loyola Marymount University Student Health Services
09.2021 - Current
Operations Manager
Loyola Marymount University Student Health Services
09.2019 - 09.2021
Client Care Coordinator
Home Instead Care
08.2018 - 08.2019
Director of Social Services
Genesis HealthCare Coronado Nursing Center
05.2017 - 03.2018
Scheduling Representative
Hendrick Medical Center
10.2015 - 05.2017
Master of Science - Public Health
Texas Tech School of Biomedical Sciences
Bachelor of Arts - Biology
Whittier College
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