Joseph Gianfrancesco
Rockford,IL
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
11
11
years of professional experience
Work History
Member Team Lead
Sam's Club
Rockford, IL
05.2024 - 01.2026
- Lead team to improve member satisfaction and operational efficiency
- Coordinate daily tasks and manage schedules, ensuring seamless store operations and team productivity
- Implement training programs for new hires, enhancing team skills
- Resolve member issues promptly, maintaining a high level of customer service and loyalty
- Ensure compliance with company policies and safety standards
- Conduct thorough inventory management, minimizing losses and optimizing stock levels
- Coordinated with other departments to streamline processes.
- Onboarded new hires and mentored each side-by-side to build high-performing team.
- Used administrative and operational expertise to help team meet deadlines and long-term objectives.
Damage Manager
Hertz
Chicago, IL
01.2019 - 05.2024
- Assessed and documented vehicle damage, ensuring accurate records and timely repairs
- Liaised with insurance companies to expedite claims processing and reduce downtime
- Trained staff on damage assessment protocols, enhancing team efficiency and accuracy
- Conducted regular audits of rental fleet, identifying and addressing damage promptly
- Provided detailed reports on damage trends and costs, informing management decisions
- Oversaw budget planning and financial management.
- Facilitated team meetings and provided constructive feedback.
- Delegated tasks to team members according to their abilities and workload.
- Improved productivity after reviewing and modifying operations and workflows.
Desk Lead
Jewels Osco
Sycamore, IL
03.2015 - 12.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Sycamore High School
Skills
- Conflict resolution
- Coaching and mentoring
- Schedule management
- Talent acquisition
- Project management
- Marketing
- Budget management
- Staff training
- People management
Timeline
Member Team Lead
Sam's Club
05.2024 - 01.2026
Damage Manager
Hertz
01.2019 - 05.2024
Desk Lead
Jewels Osco
03.2015 - 12.2018
High School Diploma -
Sycamore High School