JOSEPH GIPSON
HOUSTON
Summary
Healthcare professional with solid background in managing patient records and documentation. Known for precise record-keeping and maintaining confidentiality, contributing to streamlined operations. Focuses on collaboration and adaptability to meet evolving needs, ensuring accurate and efficient records management.
Overview
6
6
years of professional experience
Work History
Medical Records Clerk
KellyConnect
Remote, TX
05.2023 - 04.2026
- Managed patient records, ensuring compliance with healthcare regulations and standards.
- Executed systematic filing processes to enhance record retrieval efficiency.
- Maintained electronic health record systems, updating information accurately and promptly.
- Trained new team members on record management protocols and software usage.
- Conducted regular audits of records to maintain data integrity and confidentiality.
- Implemented process improvements that streamlined record handling workflows.
- Collaborated with healthcare staff to resolve discrepancies in medical documentation.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
Call Center Agent
Alorica
Remote, TX
06.2021 - 04.2023
- Assisted clients with healthcare benefits questions, including Health Reimbursement Accounts and Flexible Spending Accounts.
- Educated participants on their benefit options and supported application processes using company platforms and knowledge base resources.
- Managed multiple systems simultaneously while delivering prompt and courteous service during each interaction.
- Earned recognition for consistent attendance and quality assurance scores.
Customer Support Specialist
Walmart
Hybrid, TX
05.2020 - 05.2021
- Provided front-line customer service for various campaigns, including tech support and financial services.
- Adapted to new client programs quickly, using provided scripts and systems to guide callers through product features, basic troubleshooting, and billing concerns.
- Maintained productivity in a fast-paced environment while handling up to 100+ calls per shift.
- Supported team goals through peer coaching and participation in cross-training opportunities.
Education
High school diploma -
Willowridge High School
Skills
- HIPAA compliance
- Customer service
- Written and verbal communication
- HIPAA regulations
- Filing systems expertise
- Quality control checks
- Account management
- Data security
- Data entry
- Document scanning
- Medical terminology understanding
- Medical records management
- Paperwork processing
Timeline
Medical Records Clerk
KellyConnect
05.2023 - 04.2026
Call Center Agent
Alorica
06.2021 - 04.2023
Customer Support Specialist
Walmart
05.2020 - 05.2021
High school diploma -
Willowridge High School