Joseph Glenn
Summary
Successful account representative provided ongoing support to ensure client satisfaction. Identified market trends, understood competitive landscape and possessed excellent communication skills to explain customer options. Developed comprehensive knowledge of product lines to maximize profits while promoting customer satisfaction.
Overview
16
16
years of professional experience
Work History
Technical Account Representative
BNY Mellon Asset Servicing, PNC GIS
2006.05 - 2021.11
- Collaborated with other departments to address customer needs and service requests.
- Analyzed accounts for delinquencies and other ongoing issues.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
- Identified and implemented process improvements to maximize efficiency.
- Kept detailed records of customer interactions for optimal traceability.
Education
High School Diploma -
Collingdale High School
Collingdale PA06.1981
Skills
- Updating Customer Accounts
- Business Development
- Strategic Account Development
- Regulatory Compliance
Timeline
Technical Account Representative
BNY Mellon Asset Servicing, PNC GIS
2006.05 - 2021.11
High School Diploma -
Collingdale High School
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