Michael Anderson
Account Representative
Federal Way,WA
Summary
Experienced professional with a strong background in technology and client service, offering over five years of experience in diverse work environments. Skilled in problem-solving, incident response, and effective collaboration.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Account Representative
MARSH USA, INC
Seattle, WA
08.2022 - Current
- Oversaw the daily insurance needs of 21 corporate clients, focusing on risk assessment and implementing security solutions to safeguard over $20 million in annual premiums across diverse commercial lines
- Conducted in-depth analysis of client exposures to identify security gaps, and recommended tailored solutions, working closely with cross-functional teams to deliver comprehensive security measures
- Utilized data analytics to craft performance reports, aiding in the strategic marketing of accounts and enhancing security protocols
- Demonstrated strong organizational skills in database and document management, ensuring system integrity and readiness for immediate action in incident management scenarios
- Facilitated seamless communication between clients and underwriters, maintaining continuous coverage and compliance with industry regulations
Account Coordinator
MARSH USA, INC
Austin, TX
08.2021 - 08.2022
- Processed complex insurance documents in compliance with company policies and performance standards
- Prepared draft documents for use in Renewal Strategy Meeting with the client, the Submission for the carriers, and the Proposal presented to the client
- Ensured proper filing and database entry of insurance policies and claims details, and certificates
- Maintained strong relationships with coworkers and underwriters
Team Manager
Amazon
Seattle, WA
06.2020 - 01.2021
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation
- Analyzed team performance data in Tableau to provide meaningful insights, enabling informed decision-making that increased delivery success rate by 12.8%
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs
- Delivered regular team meetings for aligned work towards common goals
Lead Meeting Services Assistant
University Of Washington Housing And Food Services
Seattle, WA
03.2017 - 03.2020
- Oversaw meeting space program and student employees to help ensure client satisfaction
- Responded swiftly and effectively to technical issues in meeting rooms, including projector and internet connectivity problems, demonstrating a strong aptitude for troubleshooting under time constraints
- Independently coordinated the Guest Housing program during the summer conference season, demonstrating strong project management skills
- Reviewed resumes and conducted a panel interview to help hire four new Meeting Services Assistant
- Conducted individual meetings with team to gain feedback about leadership and process
Information Systems Student Assistant
University Of Washington Creative Communications
11.2017 - 06.2018
- Acted as the first line of defense for hardware and software issues, using diagnostic tools to identify and resolve security incidents
- Managed a ticketing system to prioritize and resolve IT issues, ensuring service continuity and operational security
- Gained hands-on experience with Windows and Linux administration, including command-line tools, contributing to secure and reliable systems
- Conducted regular audits for IT policy compliance and maintained documentation of incidents and resolutions, emphasizing skills in compliance and reporting
- Worked independently to troubleshoot and resolve a variety of IT issues, showcasing analytical and problem-solving skills relevant to IT security
Customer Service Intern
Amazon
Kennewick, WA
06.2019 - 08.2019
- Implemented a Quality Assurance process for machine learning experiment, showcasing strong analytical and problem-solving skills
- Cross-trained and provided backup support for organizational leadership
- Utilized Microsoft SharePoint to create a Holiday SWAG Store for all U.S. associates, enhancing employee engagement
Membership Assistant
Museum Of Glass
Tacoma, WA
01.2015 - 01.2017
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend and holiday shifts.
- Generated, printed, and mailed up to 200 member renewal letters per month using Mail Merge.
- Performed membership operations in CRM database, such as account updates, donations, and data cleaning.
Education
Bachelor's of Business Administration - Management Information Systems
University of Washington
Seattle 09.2016 - 06.2020
Skills
- Data Analysis
- Proficient in Windows and Linux tools
- Rapid Incident Response
- Analytical Thinking
- Detail-Oriented
- Flexible/Adaptable
- Account Reconciliation
- Sales Proposal Creation
- Account Management
- Business Development
- Data Tracking
- Web Technologies and Services
- Customer Engagement
- Regulatory Compliance
- Organizational Skills
- Problem Resolution
- Correspondence Writing
- Updating Customer Accounts
- Insurance Company Communication
- Correspondence Sorting and Filing
- Coordinate Payment Plans
- Customer Advising and Referral
- Training and Teaching
- Analytical and Critical Thinking
- Pleasant Telephone Demeanor
- Administration and Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Timeline
Account Representative
MARSH USA, INC
08.2022 - Current
Account Coordinator
MARSH USA, INC
08.2021 - 08.2022
Team Manager
Amazon
06.2020 - 01.2021
Customer Service Intern
Amazon
06.2019 - 08.2019
Information Systems Student Assistant
University Of Washington Creative Communications
11.2017 - 06.2018
Lead Meeting Services Assistant
University Of Washington Housing And Food Services
03.2017 - 03.2020
Bachelor's of Business Administration - Management Information Systems
University of Washington
09.2016 - 06.2020
Membership Assistant
Museum Of Glass
01.2015 - 01.2017
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