Renita Brown
Midlothian,VA
Summary
Motivated account representative with 18 years of experience in the insurance industry. Demonstrated ability to anticipate customer needs, provide excellent service, and cultivate strong client relationships to boost revenue growth. Committed to maintaining accurate and thorough documentation, and leveraging data analysis to uncover business expansion opportunities.
Overview
18
18
years of professional experience
Work History
ACCOUNT REPRESENTATIVE
Capstone ISG
04.2021 - Current
- Manage key accounts and strengthen client relationships to drive sales growth
- Collaborate with Property and Liability management teams to deliver exceptional customer service and support
- Negotiate contracts and pricing agreements to maximize profitability and value
- Resolve customer issues and concerns in a timely and professional manner
- Present service demonstrations and conduct training sessions for clients
CLAIMS SPECIALIST II
Nationwide Insurance
07.2006 - 04.2021
- Evaluated and analyzed medical records and billing invoices for accuracy
- Managed a caseload of claims, including investigating and negotiating settlement terms
- Provided customer service support to policyholders and medical providers
- Reviewed and assessed coverage policies to determine claim eligibility
Education
BACHELOR OF SCIENCE - PSYCHOLOGY
Virginia Commonwealth University
Richmond, VA05.2006
Skills
- Sales
- Customer Service
- Account Management
- Communication
- Teamwork
- Data Analysis
- Relationship Building
Timeline
ACCOUNT REPRESENTATIVE
Capstone ISG
04.2021 - Current
CLAIMS SPECIALIST II
Nationwide Insurance
07.2006 - 04.2021
BACHELOR OF SCIENCE - PSYCHOLOGY
Virginia Commonwealth University
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