Tyler Crisler

• Processed towing and recovery account inquiries with ownership of accurate information and timely in-person and phone customer support.
• Verified authorization in vehicle release documentation and coordinated pickup procedures in accordance with authorization standards.
• Maintained account records, payment histories, and correspondence to support consistent and accurate case tracking.
• Investigated billing issues and service discrepancies, provided clear explanations to stakeholders, and ensured accurate resolution with strong attention to detail.
• Generated invoices, receipts, and account updates while maintaining strict compliance with established municipal procedures.
• Delivered onboarding training covering account handling, recordkeeping standards, and customer service protocols for new staff members.
• Increased customer satisfaction ratings by delivering proactive, actionable resolutions to customer questions, concerns, and challenges.
• Coordinated multiple towing contractors and auctioneers within managed portfolio to deliver goods and services on schedule while sustaining client trust.
• Coordinated cross-division collaboration with internal city divisions to develop tailored solutions for key events and services, fostering long-term partnerships.
• Implemented new CRM software to streamline client communication and data management, improving overall efficiency.
• Streamlined account management processes to improve efficiency and reduce errors.
• Consistently exceeded performance expectations while leading fellow representatives.

Operations Manager: Lawrence "Larry" Keefe (757) 635-4438

Business Manager: Quetzy Tarrats (757) 477-1798

Customer Service Supervisor: Kathy Foley (207) 505-2151

• Cooked variety of dishes to ensure consistent high-quality preparation and presentation standards.
• Monitored food inventory levels, managed storage and usage to minimize waste and optimize cost efficiency.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Instructed new cooks on cooking techniques, kitchen safety procedures, and menu items to ensure consistent execution.
• Implemented time-saving strategies in food preparation processes to improve operational efficiency without compromising quality standards.
• Developed daily specials highlighting seasonal ingredients to support customer attraction.
• Increased kitchen productivity by keeping tools organized for easy access when needed.
• Maintained adherence to health codes and regulations during food handling, storage, and preparation stages to support safe food operations.
• Assisted with planning logistics and day-of execution for private events, ensuring exceptional service and customer satisfaction.
• Resolved customer complaints and concerns promptly and professionally to ensure positive dining experience.
• Earned recognition from zoo administration for exceptionally positive service attitude.
• Boosted employee morale through positive attitude, willingness to assist others when needed.

General Manager: Mariah Crider (757) 902-2764

Asst. Managers: Taylor Concitis (757) 576-9117, Gray Ewing (804) 585-4443

Shift Lead: Kaitlyn (319) 470-4786

• Delivered exceptional customer service by greeting customers and addressing inquiries and concerns to support positive customer experience.
• Processed customer transactions using POS systems to support smooth payment operations, accurately handling cash, credit cards, and electronic payments.
• Verified transactions, applied discounts, and supported smooth order flow during peak periods.
• Reconciled cash drawer at shift open and close without any discrepancies.
• Assisted guests with menu selections, pricing questions, and order adjustments.
• Remembered customer preferences and provided personalized service to strengthen rapport with regular customers.
• Developed comprehensive product knowledge, including ingredient usage in dishes, to support detailed menu item descriptions.
• Coordinated logistics for large-scale events by partnering with event staff to support seamless execution.
• Assisted with stocking shelves, restocking cashier supplies, and properly rotating food items, minimizing waste and maintaining fresh inventory.
• Oversaw guest alcohol consumption, applied responsible service guidelines, and intervened as needed to support safe service practices.
• Trained new cashiers on register operations, payment methods, and customer service expectations.
• Supported inventory management efforts by conducting regular stock counts, accurately reporting findings to management personnel.
• Resolved customer complaints promptly, demonstrating empathy and professionalism while finding appropriate solutions.
• Earned recognition from zoo administration for exceptionally positive service attitude.
• Boosted employee morale through positive attitude, willingness to assist others when needed.

General Manager: Mariah Crider (757) 902-2764

Asst. Manager: Taylor Concitis (757) 576-9117

Shift Lead: Gray Ewing (804) 585-4443

• Managed prompt table service by taking orders and serving food promptly.
• Reviewed cash card and POS transactions for accuracy, verified receipts, and balanced end-of-shift documentation.
• Maintained dining area readiness by clearing tables, restocking supplies, and keeping service stations clean to support smooth guest service.
• Managed order prioritization during high-volume rushes by coordinating with cooks and coworkers to support continuous kitchen operations.
• Investigated and resolved customer concerns quickly, preserving service quality and enabling repeat business.
• Anticipated guest needs by providing refills, verifying order accuracy, and maintaining attentive floor coverage.
• Managed multiple tables simultaneously while maintaining consistent service quality through strong multitasking.

• Prepared cookie dough in compliance with production standards and recipe specifications.
• Assisted guests by greeting warmly, addressing menu offering inquiries, and ensuring accurate, courteous information.
• Processed customer payments accurately using POS systems and cash handling procedures, ensuring transaction accuracy and compliance.
• Cleaned and sanitized workstations equipment and utensils to uphold food safety compliance requirements.
• Monitored incoming orders and assisted with processing during peak service periods to sustain operational throughput.
• Maintained health and safety code compliance to safeguard staff and customers.
• Monitored oven cycles and adjusted bake times to support consistent product quality.
• Trained new cashiers on register operations, payment methods, and customer service expectations.
• Monitored workspace cleanliness and organization to ensure readiness for customers and coworkers, supporting a positive environment.
• Processed high-volume orders with exacting attention to detail, ensuring correct fulfillment and on-time delivery to customers.

Store Manager: Bianca Davis (757) 581-9061

• Delivered friendly customer service by resolving orders and maintaining efficient front-counter operations.
• Prepared menu items to meet McDonald's food safety, quality, and cleanliness standards for operational consistency.
• Processed cash transactions at register with accuracy during high-volume shifts.
• Supported drive-thru service by ensuring fast, accurate order fulfillment and clear communication.
• Maintained clean dining kitchen and service areas to meet sanitation requirements.
• Coordinated with crew members to align task sequencing, streamline workflow, and reduce service delays.
• Trained new team members on station procedures, customer service expectations, and safety practices to maintain safe, customer-focused station standards.
• Monitored product availability and restocked supplies to support continuous daily operations.
• Worked assigned scheduled shifts and remained available to maintain coverage during coworker absences, holidays, and busy periods.
• Built and maintained strong cooperative relationships with coworkers and managers.
• Performed after-hours maintenance and cleaning tasks to fulfill store manager requests.
• Assisted with inventory counts and stocking of merchandise.
• Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
• Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.

Store Manager: Rosalina Rodriguez, (260) 242-1062

Supervisor: William, (757) 617-4560

• Rotated produce stock using FIFO practices to maintain freshness and reduce shrink.
• Inspected fruits and vegetables for quality ripeness and display readiness.
• Stocked coolers, organized produce presentation on tables and shelves, and maintained orderly merchandising.
• Trimmed, cored, and packaged produce, vegetable trays, salads, and dips for customer-ready display.
• Assisted teammates with backroom receiving and storage organization
• Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
• Guided newer associates on safe handling and department procedures
• Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
• Assisted with monthly inventory counts.
• Provided flexible staffing coverage by accepting periodic requests to work in floral, deli, bakery, dairy, and frozen departments for personnel shortage relief.

Department Manager: David Zack, (704) 815-0993

• Maintained meat case presentation by managing rotating stock and removing outdated products to ensure freshness standards.
• Tracked refrigeration temperature readings and maintained adherence to food safety procedures to safeguard product quality.
• Coordinated with team members to prioritize service tasks and maintained efficient meat department operations.
• Provided excellent customer service by promptly addressing inquiries, resolving issues, and processing transactions efficiently.
• Developed comprehensive product knowledge to educate customers on meat types and preparation methods.
• Maintained accurate pricing labels on products, ensuring consistency with current promotions or markdowns in place.
• Maximized sales potential during peak hours by efficiently attending to multiple customers simultaneously.
• Conducted monthly inventory audits of all products on display and shelving, as well as department coolers, freezers, and store deep freeze, specially selected by department manager.

Department Manager: Debi Johnson, (704) 815-2233

Did not graduate. I left school to care for my ailing grandmother full time.

• Relevant Coursework: Social Psychology, Positive Psychology, Child Psychology, Research Methodology I & II, Behavioral Neuroscience

Relevant Coursework: Introduction to Business, Business Law I & II, Principles of Microeconomics, Introduction to Computers, Writing and Inquiry, Writing and Research, Public Speaking, Introduction to Ethics, General Psychology, Statistical Methods I, Environmental Biology

• First graduating class from the state's new Early College program
• Led the school's community service-focused Interact Club as President for two years.