Joseph Goodman
Summary
Motivated Ambulatory Service Representative with strong background in coordinating outpatient care, triaging patient concerns, and managing health records. Possess high-level communication skills vital for liaising between patients, healthcare providers, and insurance companies. Demonstrated ability to streamline processes, enhance patient satisfaction, and contribute to team efficiency. Notable impact on improving operational workflows in previous roles.
Overview
4
4
years of professional experience
Work History
Ambulatory Service Representative
UVA HEALTH PIEDMONT
Warrenton
08.2025 - Current
- Assisted patients with appointment scheduling and check-in, check-out procedures.
- Provided clerical support to healthcare staff and maintained organized records.
- Collaborated with team members to enhance patient flow and service delivery.
- Handled phone calls professionally, addressing concerns and directing calls appropriately.
- Collaborated with team members to streamline scanning processes and workflows.
- Assisted in quality control checks to verify scanned document clarity and completeness.
Operator
GOODMAN GROUNDS SERVICE
Culpeper
01.2022 - Current
- Monitored equipment performance and conducted routine maintenance to ensure operational reliability.
- Communicated effectively with clients to understand specific landscaping needs.
- Collaborated with team to deliver projects on time while maintaining quality standards.
- Operated heavy machinery for land clearing and site preparation, contributing to project readiness.
Patient Services Coordinator
UVA OUTPATIENT IMAGING
Culpeper
07.2023 - 07.2025
- Coordinated patient scheduling to optimize clinic operations and minimize wait times.
- Assisted patients with insurance verification and benefit inquiries for imaging services.
- Managed electronic health records to ensure accurate patient information and documentation.
- Communicated effectively with patients regarding preparation instructions for imaging procedures.
- Collaborated with radiologists and technicians to streamline workflow processes within the clinic.
- Addressed patient concerns and inquiries, providing excellent customer service at all times.
- Trained new staff on front desk procedures and patient interaction protocols effectively.
- Maintained a clean and organized reception area to enhance the patient experience consistently.
Server
The Dark Horse
Flint Hill
08.2023 - 07.2024
- Delivered exceptional customer service, contributing to memorable dining experiences.
- Managed food and drink orders efficiently in a fast-paced environment.
- Addressed guest complaints swiftly, fostering satisfaction and encouraging repeat visits.
- Maintained cleanliness and organization of tables and dining areas.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted in training new staff on service protocols and menu details.
- Coordinated seating arrangements and service flow for special events, enhancing overall guest experience.
- Handled cash register transactions accurately during busy shifts.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
High School Diploma -
Culpeper County High School
Culpeper, VA05-2022
Skills
- Patient registration
- Patient scheduling
- Front desk management
- Client relations
- Time management
- Attention to detail
- Adaptability
- Team collaboration
- Cross-functional collaboration
- Cross-team collaboration
- Effective communication
Timeline
Ambulatory Service Representative
UVA HEALTH PIEDMONT
08.2025 - Current
Server
The Dark Horse
08.2023 - 07.2024
Patient Services Coordinator
UVA OUTPATIENT IMAGING
07.2023 - 07.2025
Operator
GOODMAN GROUNDS SERVICE
01.2022 - Current
High School Diploma -
Culpeper County High School