Joseph Gray
Fort Worth,TX
Summary
Fostered team collaboration and contributed to organizational success by providing actionable insights and maintaining a forward-thinking approach in customer service initiatives.
Overview
14
14
years of professional experience
Work History
Resolutions Associate
3 Day Blinds
01.2025 - 08.2025
- Achieved high customer satisfaction by resolving inquiries efficiently and improving team workflow. Delivered timely resolutions for high-volume cases through adept use of Salesforce, maintaining consistent updates. Enhanced client experience by providing actionable feedback and innovative solutions for both Design Consultants and Installers.
Customer Service Representative
US Bank
01.2023 - 12.2024
- Resolve customer inquiries via phone/email, enhancing service satisfaction.
- Investigate and address fraud-related issues, ensuring secure internet operations.
- Gain comprehensive knowledge of banking products and regulations for accurate support.
- Facilitate communication between customers and departments to solve complex issues.
- Contribute to improved customer service metrics through effective problem resolution.
Owner Success Associate
Evolve Vacation Rental
01.2022 - 11.2022
- Qualify a pipeline of highly qualified marketing-generated leads provide a consultative, end-to-end selling experience for homeowners from warm, inbound inquiries hit or exceed daily/weekly/monthly productivity expectations (average of 30-50 contacts per day)
- Handle objections and help homeowners have a clear understanding of our value, services, and policies
- Manage sales activities within our CRM platform (Salesforce) and Sales Engagement Tool
- Collaborate closely with other peers to optimize sales strategies and elevate performance
- Stay current with industry trends, competition, and sales techniques to improve performance.
Customer Service Representative
Republic Services
02.2021 - 04.2022
- Resolved customer inquiries using Salesforce with empathy and professionalism, enhancing satisfaction levels.
- Managed inbound and outbound calls, ensuring efficient and effective issue resolution while educating others about waste management.
- Entered and updated service data for accurate billing and scheduling, improving operational efficiency.
- Collaborated across teams to address complex customer issues, achieving timely solutions.
- Maintained detailed records of interactions, contributing to continuous quality improvement.
Teller
Central State Bank
06.2020 - 12.2020
- Achieved high levels of customer satisfaction and operational efficiency through effective transaction processing. Contributed to branch growth and customer base expansion by successfully opening new accounts and operating new system equipment such as Phoenix and TCR for cash distribution. Enhanced financial literacy and customer engagement by providing tailored guidance on banking products.
Store Associate
The UPS Store
11.2011 - 08.2019
- Achieved high levels of client satisfaction through exceptional customer service delivery. Improved store operations by effectively managing multiple tasks. Facilitated seamless transitions by quickly adapting to new software. Increased sales through strategic promotion of products and services. Fostered a professional environment by consistently demonstrating punctuality and courtesy.
Lead Teller / Vault Teller
Frost Bank
05.2014 - 03.2019
- Achieved accurate processing of payments, deposits, and transactions as a teller. Enhanced teller performance by providing guidance on complex customer transactions and training new employees. Used TCRs and the Universal environment to assist clients. Maintained optimal currency and coin supply levels. Delivered balanced daily settlements for ATM and vault operations. Strengthened customer relationships through education on service changes and referral generation. Streamlined handling of collections, notes, and exchanges. Executed cash audits to uphold financial integrity. Mitigated risks through proactive loss prevention measures. Adhered to relevant policies, laws, and Bank Secrecy Act standards.
Education
No Degree - Business
Tarrant County College
Fort Worth, TXHigh School Diploma - undefined
Harvest Assembly of God
Fort Worth, TX05.2010
Skills
- Customer service
- Computer skills
- Relationship building
- Product knowledge
- Data collection and analysis
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Resolutions Associate
3 Day Blinds
01.2025 - 08.2025
Customer Service Representative
US Bank
01.2023 - 12.2024
Owner Success Associate
Evolve Vacation Rental
01.2022 - 11.2022
Customer Service Representative
Republic Services
02.2021 - 04.2022
Teller
Central State Bank
06.2020 - 12.2020
Lead Teller / Vault Teller
Frost Bank
05.2014 - 03.2019
Store Associate
The UPS Store
11.2011 - 08.2019
High School Diploma - undefined
Harvest Assembly of God
No Degree - Business
Tarrant County College