Joseph Guerra
Haslet,TX
Overview
9
9
years of professional experience
Work History
Owner & Operator
HousekeepUSA LLC
01.2024 - Current
- Managed day-to-day business operations, remote and onsite on an as-needed basis.
- Developed and maintained strong relationships with clients, resulting in repeat / referral business.
- Automated Business Model, generating over $70k in first 6 months of operation with team of 3.
- Oversaw operations, ensuring all tasks were completed accurately and efficiently by staff.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service for exceptional pay.
Operations Manager
ISS Facility Services
10.2021 - 10.2023
- Represented Flagship Account, responsible for over 450k sqft of operation and span of services.
- Managed operations staff, overseeing 100+ employee's.
- Empowered staff to take ownership of their roles and responsibilities, conducting regular performance reviews, leading to increased accountability and improved performance outcomes.
- Managed supply chain operations to achieve timely and accurate delivery of goods and services.
- Maintained site allocated budget, while developing relationships with vendors and suppliers.
District Case Manager
West Covina Unified School District
09.2015 - 01.2021
- Maintained accurate documentation of compliance with regulatory and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Education
Psychology
Mt San Antonio College
Walnut, CA02.2018
Skills
- Customer Relations
- Project Enhancement
- Profit/Loss Management
- Operations Planning
- Project Estimation
- Business Administration
Timeline
Owner & Operator
HousekeepUSA LLC
01.2024 - Current
Operations Manager
ISS Facility Services
10.2021 - 10.2023
District Case Manager
West Covina Unified School District
09.2015 - 01.2021
Psychology
Mt San Antonio College