Joseph Gutierrez
Carrollton,TX
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
4
4
years of professional experience
Work History
Shift Manager
Rite Aid
01.2020 - 06.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Customer Service Cashier
Rite Aid
07.2019 - 01.2020
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
Education
High School Diploma -
Camden Academy Charter Highschool
Camden, NJ05.2019
Skills
- Revenue Generation
- Accounts Payable and Accounts Receivable
- Recruiting and Hiring
- Inventory Control
- Margin Goals
- Guest Satisfaction
- Revenue Growth
Timeline
Shift Manager
Rite Aid
01.2020 - 06.2023
Customer Service Cashier
Rite Aid
07.2019 - 01.2020
High School Diploma -
Camden Academy Charter Highschool
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