Joseph Haefliger
Milwaukee
Summary
Collaborative leader with experience in developing teams to meet and exceed customer expectations and company goals. Proven track record in enhancing customer engagement and ensuring food safety compliance. Recognized for initiative and effective issue resolution, successfully leading large teams, and driving sales through strategic event execution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Club Demonstration Services at Costco
Eden Prairie
09.2022 - 08.2025
Event Manager
Club Demonstration Services at Costco
Eden Prairie
09.2022 - 08.2025
- Evaluated event performance metrics against established goals and objectives.
- Created detailed timelines for the execution of each event.
- Oversaw staff of up to 75 people at one time across 3 locations
- Traveled frequently to other locations to assist
- Participated in 2 grand openings of Costco Wholesale locations
- Managed daily audits for payroll purposes
- Human Resources and Associate Relations experience
- Entered receipts for business expenses daily.
- Oversaw the growth of staff from 10 to 37 over a one-year period.
- Ensured safe handling and sanitation practices were followed in a food service environment
- Food protection manager certification
Shift Supervisor
Club Demonstration Services at Costco
Eden Prairie
09.2022 - 05.2023
- Monitored staff performance to ensure quality standards were met.
- Addressed any issues that arose during the shift in a proactive manner.
- Enforced company policies fairly while maintaining an open door policy for staff concerns.
- Assisted upper management with daily operations to meet standards of service and quality.
- Completed opening and closing duties to facilitate business operations.
- Ensured safe food handling practices were utilized
- Promoted various products through demonstration and sampling
- Engaged in driving sales
Cashier/Front End Courtesy Clerk
Lunds & Byerlys
Chanhassen
04.2020 - 09.2022
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
Restaurant Crew Member
Chipotle
Chaska
01.2020 - 10.2020
- Cleaned dining areas, restocked condiments, and disposed of trash.
- Weighed ingredients for recipes following exact measurements as directed by supervisor.
- Rotated stock items as necessary to ensure freshness and quality standards were met.
- Restocked utensils, dishes, glassware, silverware in an organized manner for easy access during service period.
- Maintained a clean work area throughout the shift.
- Received deliveries from vendors ensuring accuracy of order before signing off on delivery paperwork.
- Worked within a team environment while maintaining positive attitude towards staff members.
- Resolved customer complaints promptly in a professional manner.
- Performed cashier duties such as taking orders, receiving payments, and providing change to customers.
Seasonal Sales Associate
Kohl's
Chaska
08.2019 - 01.2020
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Handled customer complaints in a professional manner.
- Processed credit card transactions quickly and securely.
- Restocked shelves as needed to ensure sufficient inventory levels.
Shift Supervisor
Club Demonstration Services at Costco
Education
High School Diploma -
Southwest Christian High School
Chaska, MN05-2020
Skills
- Staff supervision
- Performance evaluation
- Food safety compliance
- Initiative and Self-motivation
- Task prioritization
- Positive company representation
- Good with people
- Customer engagement
- Communication skills
- Issue resolution
Certification
- Certified Food Protection Manager
Timeline
Shift Supervisor
Club Demonstration Services at Costco
09.2022 - 08.2025
Event Manager
Club Demonstration Services at Costco
09.2022 - 08.2025
Shift Supervisor
Club Demonstration Services at Costco
09.2022 - 05.2023
Cashier/Front End Courtesy Clerk
Lunds & Byerlys
04.2020 - 09.2022
Restaurant Crew Member
Chipotle
01.2020 - 10.2020
Seasonal Sales Associate
Kohl's
08.2019 - 01.2020
Shift Supervisor
Club Demonstration Services at Costco
High School Diploma -
Southwest Christian High School
Similar Profiles
June MathisJune Mathis
Club Demonstrator Associate at Club Demonstration Services at CostcoClub Demonstrator Associate at Club Demonstration Services at Costco
Kimberly PatrickKimberly Patrick
Event Coordinator at Club Demonstration Services at CostcoEvent Coordinator at Club Demonstration Services at Costco
Gbagalo KennedyGbagalo Kennedy
Product Demonstrator at Club Demonstration Services at CostcoProduct Demonstrator at Club Demonstration Services at Costco
Henry WernerHenry Werner
Marketing Event Coordinator Intern at Exterior ProsMarketing Event Coordinator Intern at Exterior Pros
Terell MullTerell Mull
Bindery Technician at Arandell CorporationsBindery Technician at Arandell Corporations