Joseph Harris
Huntington Station,NY
Summary
Graduate of SUNY Farmingdale State College with a Bachelor's degree in Mechanical Engineering. A passionate Mechanical Engineer with expertise in Autodesk Inventor and hands-on experience with CNC machines and various tools gained from my involvement in the school's machine shop. Proven ability to apply engineering principles to design and analyze mechanical systems. A dedicated asset to business operation and organization. Skilled in operation management with respect to single to multiple locations. Proficient in handling, maintain and recording. Vigilant in scheduled task, accrued 100% accountability. Diversified in field management fully capable of critical thinking for, on the spot decision making. Vibrant leader, communicator, with the ability to direct well harmonized teams. Prestigious work ethic and self-value to perform and produce above average. Determined to display valiant performance to your business as an assist.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner/Operator
Crystals Accessories
City, NY
12.2023 - Current
- Determine requirements for equipment and materials to effectively manage and deliver great customer service. Continuously monitor and evaluate plans, services, employees, and operations to meet company standards and production requirements. Direct and organize employees, create employee work schedules, define priorities and set deadlines, and set adjust short-term priorities, and identify potential problems and determine solutions. Conduct reviews, including qualitative and quantitative analysis of technical problems, policies, and cost/time estimates of labor hours.
- Developed and implemented effective Standard Operating Procedures, Material Safety Data Sheet, employment applications, hierarchy, and training programs.
Engineering Intern
Koehler Instrument Company Inc
Farmingdale, NY
08.2023 - 12.2023
- Provide suggestions to management for improving customer service and internal processes. Assist in creating performance reports.
- Collaborated on a senior project focused on enhancing the Contact Angle Instrument's consistency.
- Utilized 3D printing technology to fabricate parts and conducted assembly for testing the degradation of grease in real-world conditions.
- Applied Python programming to automate angle calculations from water droplet experiments, enhancing efficiency and accuracy.
- Collaborated with senior engineers to analyze test results and implemented improvements to enhance instrument performance.
- Developed detailed documentation of processes and improvements for future reference.
- Demonstrated strong problem-solving skills and attention to detail in the execution of engineering tasks.
Customer Service Representative
Crystals Accessories Plus
Long Island, NY
06.2016 - 01.2020
- Communicated with customers in person, by email and telephone. Performed clerical tasks, such as filing answering phones. Schedule, cancel and re-schedule sales appointments. Coordinate administrative functions relating to emergency and non-emergency transfers within work place policies. Verify and update customer demographics and payment methods during check in process. Participate in huddles and team building exercises with other customer service representatives and supervisors.
- Provide personalized assistance to customers, ensuring a positive shopping experience.
- Demonstrate in-depth product knowledge to help customers make informed purchasing decisions.
- Successfully meet and exceed monthly sales targets through effective upselling and cross-selling techniques.
- Handle customer inquiries, resolve issues, and ensure customer satisfaction.
- Contribute to inventory management, restocking, and merchandising efforts.
Education
Bachelor of Science - Mechanical Engineering & Technology
SUNY Farmingdale State College
Farmingdale, NY12-2023
Skills
- Microsoft Office Suite (Word, Excel, Access, Outlook, PowerPoint)
- Customer relations/Customer Service
- Active listening
- Strong work ethic and willingness to learn
- AutoCAD and CAD drafting
- SolidWorks 3D models and Autodesk inventor
- Computer-aided design and Technical drawing
- Organizational skills and Multitasking
- Team collaboration
- Inventory control/Data entry
Certification
DOE Federal Energy Management Program(FEMP)
Advanced HVAC Technologies
Timeline
Owner/Operator
Crystals Accessories
12.2023 - Current
Engineering Intern
Koehler Instrument Company Inc
08.2023 - 12.2023
Customer Service Representative
Crystals Accessories Plus
06.2016 - 01.2020
Bachelor of Science - Mechanical Engineering & Technology
SUNY Farmingdale State College