Joe Heavey

• Directed daily operations to enhance member experience and facility performance.
• Implemented staff training programs to improve service quality and operational efficiency.
• Managed budgeting processes, ensuring financial accountability and resource optimization.
• Executed processes that drove revenue of over $150,000 monthly

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• Sales - Over $16,000 new personal training sales since November 2024
• Responsible for increasing membership base by over 1000 since November 2024
• Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
• Greeted guests in with friendliness and professionalism.
• Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

• Conducted initial consultations for potential clients, assessing their goals and providing recommendations for suitable training packages.
• Tracked client progress with regular assessments, adjusting programs as needed to ensure continued improvement over time.
• Enhanced client motivation through consistent encouragement and support during each session.
• Demonstrated proper exercise form, ensuring clients performed movements safely while minimizing injury risk.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
• Maintained high-quality service by adhering to company policies and standards in all member interactions.

• Studied with senior staff to develop deep understanding of team processes and full operational activities.
• Handled administrative and data entry work for staff.
• Promoted a positive work environment by being proactive in addressing concerns, offering assistance, and maintaining open lines of communication with colleagues.
• Assisted in the preparation of reports highlighting operational successes and areas requiring further attention or improvement.