Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOSEPH HEBERT

Prairieville,Louisiana

Summary

Dynamic Field Service Technician with extensive experience at DPS Cat, excelling in troubleshooting and repair of heavy equipment. Proven track record in enhancing operational efficiency and customer satisfaction through effective problem-solving and relationship building. Skilled in diagnostic testing and team supervision, consistently reducing downtime and improving service delivery.

Overview

13
13
years of professional experience

Work History

Field Service Technician / Lead

DPS Cat
04.2019 - Current
  • Diagnosed and repaired a wide range of heavy equipment to ensure optimal performance.
  • Performed routine maintenance and inspections, enhancing equipment reliability and minimizing downtime.
  • Collaborated with clients to understand service needs, delivering tailored solutions and improving customer satisfaction.
  • Trained junior technicians on best practices for equipment servicing and safety protocols, fostering skill development.
  • Led troubleshooting efforts on complex mechanical issues, implementing effective solutions to enhance operational efficiency.
  • Streamlined service processes by developing standardized workflows, reducing response times for client requests.
  • Maintained comprehensive service records to track equipment performance trends and inform future maintenance strategies.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Followed safety procedures to avoid injuries in field.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.

Field Service Technician

Arrco Power Systems
06.2015 - 04.2019
  • Conducted routine maintenance and repairs on machinery, enhancing operational efficiency and reducing downtime.
  • Diagnosed and resolved technical issues in field equipment, ensuring optimal performance and reliability.
  • Achieved significant reductions in equipment downtime for clients, regularly performing preventative maintenance and system optimizations.
  • Reduced repeat service calls, meticulously performing quality checks after each repair.

Maintenance Technician

Trinity Marina
04.2012 - 06.2015
  • Conducted routine inspections to identify maintenance needs and ensure equipment functionality.
  • Diagnosed mechanical issues and executed timely repairs to minimize operational downtime.
  • Collaborated with team members to develop efficient maintenance schedules and workflows.
  • Managed inventory of tools and replacement parts to support maintenance operations.
  • Responded promptly to emergency repair requests, ensuring minimal disruption to facility operations.
  • Troubleshot equipment breakdowns and performed preventive maintenance.

Education

Ponchatoula High
Ponchatoula, LA

Skills

  • Problem-solving
  • Positive attitude
  • Troubleshooting and repair
  • Field repairs
  • Cat 1 & 2
  • Tons of Cat online certification classes
  • Customer service
  • Valid Driver's license
  • Equipment Repair
  • Diagnostic testing
  • Relationship building
  • Project management
  • Team supervision
  • Equipment installation
  • Programming
  • Following safety practices

Timeline

Field Service Technician / Lead

DPS Cat
04.2019 - Current

Field Service Technician

Arrco Power Systems
06.2015 - 04.2019

Maintenance Technician

Trinity Marina
04.2012 - 06.2015

Ponchatoula High

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