Joseph Henry

• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Configured hardware, devices, and software to set up work stations for employees.
• Installed, configured and maintained computer systems and network connections.
• Walked individuals through basic troubleshooting tasks.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Diagnosed and troubleshot hardware, software and network issues.
• Researched and identified solutions to technical problems.
• Patched software and installed new versions to eliminate security problems and protect data.

Lead strategic initiatives to enhance customer experiences across the store, ensuring efficient deployment of employees to meet service standards.

• Analyze key performance indicators to align team efforts with business objectives and facilitate growth or improve outcomes.
• Guide team development through performance management, fostering a culture of continuous improvement and professional growth.
• Responded proactively and positively to rapid change.
• Increased efficiency and team productivity by promoting operational best practices.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.

• Oversee daily store operations, mentor a team of 25+ employees to ensure exceptional customer service, and drive sales performance while maintaining operational excellence at Best Buy.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Evaluated customer needs and feedback to drive product and service improvements.
• Educated staff on organizational mission and goals to help employees achieve success.

• Oversaw daily precinct operations, ensuring adherence to merchandising standards, inventory accuracy, and security protocols; directed a multifaceted team in delivering client-focused solutions and maintaining asset protection.
• Evaluated financial and team performance data to develop strategies enhancing service delivery and revenue growth; delivered training and guidance to bolster agent skill sets and operational efficiency.
• Addressed complex customer issues with effective resolutions, contributed to recruitment and retention of a diverse workforce, and managed storewide operations in a managerial capacity as needed.

• Enhanced customer satisfaction by fostering relationship-building, demonstrating empathy, and delivering tailored solutions to client needs.
• Facilitated team performance by providing continuous coaching, training, and motivation, ensuring adherence to sales goals and excellent customer service standards.
• Managed customer escalations and ensured effective resolution, contributing to the seamless operation and execution of the store's business plan through proactive sales floor coaching.

• Delivered expert-level technical services, ensuring adherence to established quality benchmarks and customer satisfaction goals.
• Trained and mentored a team of technical agents, enhancing their proficiency in repair and service operations.
• Fostered a client-focused environment, contributing to the achievement of key performance indicators through leadership and motivational efforts.

• Provided expert technology support, ensuring a seamless check-in and check-out process for clients seeking technical assistance.
• Fostered a positive customer service environment by engaging in attentive listening, detailed note-taking, and collaboration with team members for issue resolution.
• Demonstrated a strong commitment to addressing consumer electronics challenges, enhancing customer satisfaction through effective problem-solving.