JOSEPH HERNANDEZ
Colton,CA
Summary
Dynamic sales professional with a proven track record at Toyota of Redlands and Perris Valley Auto Center, excelling in customer service and sales development. Expert in CRM software and exceptional at building relationships, leading to high referral rates and repeat business. Skilled in upselling and communication, consistently achieving sales targets through strategic negotiation and product knowledge.
Overview
6
6
years of professional experience
Work History
Internet Manager
Perris Valley Auto Center
Perris, CA
02.2023 - Current
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Maintained relationships and followed up with customers.
- Trained and supervised internet sales staff.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Placed special orders or called other stores to find desired items.
- Greeted customers to determine wants or needs.
Sales
Toyota of Redlands
Redlands
01.2019 - 01.2023
- Developed relationships with potential buyers through phone calls and emails.
- Managed sales negotiations and financing options.
- Computed purchases and received and processed cash or credit payment.
- Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
- Greeted customers to determine wants or needs.
Education
High School Diploma -
Pomona High School
Pomona06-1996
Skills
- CRM software
- Product sales
- Appointment scheduling
- Customer service
- Sales expertise
- Upselling
- Excellent communication skills
- Exceptional customer service
- Sales development
Timeline
Internet Manager
Perris Valley Auto Center
02.2023 - Current
Sales
Toyota of Redlands
01.2019 - 01.2023
High School Diploma -
Pomona High School
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