Joseph Hiltz
Bay City
Summary
Results-driven manager with 25+ years of experience leading teams, optimizing operations, and delivering exceptional customer experiences in fast-paced environments. Skilled in staff development, budget management, and process improvement. Seeking to transition into an administrative or operations coordinator role to leverage leadership expertise and operational knowledge for business growth and stability.
Overview
16
16
years of professional experience
Work History
Manager
Buffalo Wild Wings
Saginaw, MI
03.2024 - Current
- Lead a team of 25+ employees, providing coaching, mentoring, and performance evaluations.
- Manage daily operations including scheduling, budgeting, inventory control, and customer service.
- Implemented training programs that improved team performance and guest satisfaction.
- Resolved customer concerns while protecting brand reputation and ensuring compliance with health and safety regulations.
Manager & Bar Operations Lead
Buffalo Wild Wings
East Lansing, MI
11.2021 - 03.2024
- Oversaw restaurant operations including opening/closing procedures, daily sales balancing, and staff scheduling.
- Directed bar operations, including vendor relations, ordering, and inventory tracking for all beverage stock.
- Trained and managed bartending staff to ensure efficient and high-quality service.
Bartender / Manager Roles
Lansing & Bay City, MI
01.2010 - 01.2021
- Managed teams of 10-20 employees, supervised scheduling, and ensured operational compliance.
- Provided leadership in fast-paced, high-volume environments, ensuring top-level customer service.
- Balanced budgets, optimized inventory, and streamlined processes to improve efficiency.
Night Manager / Banquet Facilitator
Cosmopolitan Hotel
Fayetteville, AR
03.2010 - 03.2011
- Directed hotel, restaurant, and bar operations, overseeing staff, financial controls, and guest relations.
- Implemented security protocols and maintained compliance with regulatory standards.
Education
High School Diploma -
Skills
- Team Leadership & Coaching
- Budgeting & Cost Management
- Scheduling & Payroll Oversight
- Customer Experience Management
- Regulatory Compliance & Safety
- Vendor & Inventory Management
- Conflict Resolution
- Microsoft Office Suite
- POS Systems
- Staff Management
Timeline
Manager - Buffalo Wild Wings
03.2024 - Current
Manager & Bar Operations Lead - Buffalo Wild Wings
11.2021 - 03.2024
Night Manager / Banquet Facilitator - Cosmopolitan Hotel
03.2010 - 03.2011
Bartender / Manager Roles -
01.2010 - 01.2021
- High School Diploma,