Ryan Rappa
The Mixer (Formally Slaters 50/50)
14
years of professional experience
Business Operations Manager with more than 10 years of leadership experience overseeing high-volume restaurant operations, workforce planning, staff development, and customer service. Proven ability to identify individual needs, communicate effectively, resolve complex issues, and manage multiple priorities simultaneously. Business Economics graduate with strong interpersonal skills seeking to transition into travel nurse recruiting to leverage organizational and problem-solving skills in connecting healthcare professionals with career opportunities.
Work History
Manager
12 Years 4 Months- Manage daily operations for a high-volume restaurant while maintaining exceptional customer service standards.
- Recruit, train, mentor, and supervise staff, fostering accountability, teamwork, and professional growth.
- Develop staffing plans and labor schedules based on sales forecasts, optimizing labor costs and aligning with operational goals.
- Partner with ownership to implement operational policies that improve consistency, efficiency, and guest satisfaction.
- Monitor business performance and recommended operational improvements to enhance customer satisfaction and adapt to business trends.
- Coordinat vendor relationships and purchasing decisions, ensuring product quality and supporting operational requirements.
- Resolve customer concerns quickly and professionally while maintaining a positive dining experience.
- Lead by example in a fast-paced environment, ensuring compliance with company policies and service standards.
Lead Server
2 Months- Supervised daily front-of-house operations and supported staff in delivering exceptional customer service.
- Coordinated inventory and managed vendor communications to ensure consistent product availability.
- Trained new employees on operational procedures and customer service expectations to enhance team readiness.
- Assisted with inventory coordination and vendor communications to maintain product availability.
- Assisted management in enforcing compliance with company policies and operational standards to uphold quality service.
Lino's Italian Cuisine
1 Year 5 Months- Supervised daily front-of-house operations and supported staff in delivering exceptional customer service.
- Coordinated inventory and vendor communications to ensure consistent product availability.
- Trained new employees on operational procedures and customer service expectations to enhance team performance.
- Assisted with inventory coordination and vendor communications to maintain product availability.
- Assisted management in enforcing company policies and operational standards to maintain service quality.
Education
Bachelor of Arts - Business Economics
California State University, Long Beach
2015
- President's Honor Award
- Study Abroad Program – Nottingham Trent University, United Kingdom
- Coursework in Business Economics, Marketing, Economic Theory, and Econometrics
Skills
Operations Management
Budget & Labor Cost Management
Labor management
Inventory & Vendor Coordination
Customer Experience
Team Leadership & Coaching
Sales strategies
Strategic planning
Sales techniques
Managing operations and efficiency
Operational efficiency
Timeline
Manager
The Mixer (Formally Slaters 50/50)
04.2014 - CurrentRead More
Lead Server
Bella Roma
02.2014 - 04.2014Read More
Lino's Italian Cuisine
Lead Server
03.2012 - 08.2013Read More
Long Beach State University
Bachelor of Arts from Business Economics
Read More
Internship
Financial Planning Intern
Waddell & Reed Financial Advisors
- Conducted client needs assessments and participated in financial planning discussions.
- Developed strong consultative communication skills by presenting customized financial recommendations.
- Built trust with prospective clients through active listening and personalized service.