Joseph Hinojosa
New Braunfels,TX
Summary
Results-driven professional with a strong commitment to accountability and teamwork, consistently achieving high service levels and operational efficiency. Demonstrates exceptional adaptability and skill in managing pressure while enhancing the organizational brand. Recognized for a strong work ethic and outstanding interpersonal skills, effectively learning new challenges independently.
Overview
4
4
years of professional experience
Work History
Delivery Driver
Dasher
New Braunfels, TX
01.2024 - Current
- Resolved customers' complaints regarding products or services.
- Provided excellent customer service throughout the delivery process.
- Loaded and unloaded delivery vehicles with food items.
- Utilized GPS and map applications efficiently to determine optimal routes, reducing delivery times and improving customer satisfaction.
Bartender
Wurstfest
New Braunfels, TX
11.2024 - 11.2024
- Assisted in setting up the bar for service shift.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Adhered to state regulations regarding serving alcohol responsibly.
Security Associate
Schlitterbahn Waterpark New Braunfels
New Braunfels, TX
05.2024 - 09.2024
- Patrolled crowds during events to preserve order and promote security.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Maintained high levels of alertness throughout shifts.
Post Office Assistant
Texas Lutheran University
Seguin, USA
08.2023 - 06.2024
- Running mail, or printing shipping labels, to be shipped off campus.
- Ensuring the smooth operation of postal responsibilities.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
Front End Clerk
Kroger
Houston, USA
03.2021 - 09.2021
- Bagging groceries for customers, and ensuring items are properly packed and handled.
- Retrieving shopping carts from the parking lot, and returning them to the store.
- Assisting customers with locating products, and providing friendly and efficient service.
- Greeted customers to determine wants or needs.
Education
Undergraduate - Business Management
Texas Lutheran University
Seguin, TX05-2025
Skills
- Effective Team Collaboration
- Commitment to Accountability
- Customer Engagement
- Dedication to Safe Practices
- Effective Time Management
- POS System Management
- Problem-solving
- Customer interaction
- Customer service
- Basic accounting
- Engaging personality
- Bar operations management
- Teamwork orientation
- Professionalism and courtesy
- Customer-focused service
- Merchandising
- Operations
- Policies and Procedures
- Standard Operating Procedure (SOP)
- Unloading
Affiliations
- Volunteer experience
- Community Engagement
- Team leadership
Additional info
- Proficiency in inventory systems or point-of-sale software.
- Ability to multitask and maintain organizational standards in fast-paced environments.
- Strong interpersonal and communication skills..
Timeline
Bartender
Wurstfest
11.2024 - 11.2024
Security Associate
Schlitterbahn Waterpark New Braunfels
05.2024 - 09.2024
Delivery Driver
Dasher
01.2024 - Current
Post Office Assistant
Texas Lutheran University
08.2023 - 06.2024
Front End Clerk
Kroger
03.2021 - 09.2021
Undergraduate - Business Management
Texas Lutheran University
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