Tayler Polzel
Portland,OR
Summary
Performance-driven IT Support Specialist with foundational expertise in network infrastructure and systems maintenance. Proven track record of delivering high-quality technical assistance and Tier 1 troubleshooting across diverse environments, including educational institutions and automotive service centers. Skilled in bridging the gap between complex technical issues and end-user understanding through exceptional communication and customer service. Proficient in leveraging ticketing systems and Office 365 to ensure 100% operational uptime and data integrity, while committed to enhancing team productivity and technical efficiency in fast-paced desktop support roles.
Overview
1
1
Certification
Work History
Delivery Driver
Automotive Marketing Services
- Enhanced operational efficiency by maintaining mobile deployment tools and handheld GPS hardware, ensuring accurate synchronization of route data with central data base to ensure timely deliveries.
- Facilitated client relationship management to enhance service continuity, serving as the primary field contact for technical troubleshooting and prompt hardware repairs for delivery scanning equipment.
- Ensured zero end of day reporting errors through proactive maintenance and troubleshooting of mobile scanning units and GPS systems to support seamless network connectivity.
Instructional Assistant
North Clackamas School District
- Implemented personalized instructional strategies to enhance engagement and understanding for individual students and small groups.
- Coordinated support for students during academic and extracurricular activities.
- Maintained organized documentation through proficient typing, filing, and photocopying of instructional materials.
- Collaborated with educators to design and implement school-related curriculum that meets diverse learning needs.
Parts Advisor
Gladstone Mitsubishi
- Demonstrated strong communication skills and product knowledge to ensure outstanding service and customer satisfaction.
- Provided comprehensive problem/solution resources to enhance customer support.
- Collaborated with technicians and service advisors to identify and secure essential parts for service operations.
- Executed shipping and receiving tasks, maintaining precise inventory records and upholding workplace safety standards.
Education
Diploma -
David Douglas High School
Portland, OR6 2009
Skills
Customer engagement
Skilled in digital technologies
Prioritization and scheduling
Effective team collaboration
Effective communication
Effective problem resolution
Efficient at acquiring new skills
Personal accountability
Certification
CompTIA A+
Timeline
Delivery Driver
Automotive Marketing Services
Instructional Assistant
North Clackamas School District
Parts Advisor
Gladstone Mitsubishi
Diploma -
David Douglas High School