Joseph Holloway
Brunswick,MD
Summary
Customer-focused business professional with experience in retail banking and consultative sales, known for building relationships, improving service experiences, and supporting efficient day-to-day operations. Skilled in needs assessment, cross-functional coordination, and risk/compliance awareness. Seeking a business role where strong client service, process discipline, and sales execution drive measurable results.
Overview
24
24
years of professional experience
Work History
Personal Banker
PNC Financial Services Group
Frederick, MD
04.2021 - Current
- Built and maintained customer relationships through proactive outreach and follow-up.
- Identified needs and recommended solutions to improve outcomes and support revenue growth.
- Coordinated with internal partners to resolve issues and support end-to-end service.
- Followed procedures to support compliance, reduce risk, and protect customer information.
- Supported daily operations by monitoring exceptions, documenting activity, and escalating risks.
Volvo Brand Specialist
Ourisman Motors of Frederick
Frederick, MD
06.2017 - 04.2020
- Delivered consultative presentations and guided customers through purchase decisions.
- Managed inbound leads and maintained timely follow-up through the sales process.
- Prepared quotes and documentation; coordinated with teams to complete transactions.
- Provided onboarding and post-sale support to reinforce satisfaction and repeat business.
Branch Banker Team Lead
BB&T
Brunswick, MD
05.2014 - 06.2017
- Led team execution on service and sales priorities, including outbound outreach and follow-up.
- Trained and cross-trained staff to improve coverage, quality, and service consistency.
- Reviewed applications and documentation to support timely, accurate processing.
Relationship Banker
BB&T
Gaithersburg, MD
01.2002 - 05.2014
- Prospected and managed a pipeline; connected customers with internal resources.
- Improved retention through consultative conversations, clear communication, and follow-through.
Education
Business Accounting
Hagerstown Community College
NMLS
National Mortgage Licensing System
Skills
- Client relationship management
- Consultative selling & upsell/cross-sell
- Operations support & process improvement
- Pipeline follow-up & lead management
- Risk & compliance awareness
- Team training & coaching
Timeline
Personal Banker
PNC Financial Services Group
04.2021 - Current
Volvo Brand Specialist
Ourisman Motors of Frederick
06.2017 - 04.2020
Branch Banker Team Lead
BB&T
05.2014 - 06.2017
Relationship Banker
BB&T
01.2002 - 05.2014
NMLS
National Mortgage Licensing System
Business Accounting
Hagerstown Community College