Joseph Holt
Pocatello,ID
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Member Contact Agent
Idaho Central Credit Union
Pocatello, ID
07.2020 - 08.2023
- Assisted customers by answering questions and responding to inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer requests for products, services, and company information.
- Resolved concerns with products or services to help with retention and drive sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Placed Disputes on purchases and products for members that were unauthorized.
- Uploaded documents for members that needed to be uploaded for Disputes, and for Insurance information.
- Educated customers about billing, payment processing and support policies and procedures.
Arcade Attendant
Outer Limits Fun Zone
Pocatello, ID
05.2019 - 06.2020
- Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
- Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
- Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.
- Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment.
- Wiped down and cleaned chairs, booths and game stations to comply with sanitation requirements.
- Stocked and displayed merchandise in prize area to encourage guests to win game tickets.
Education
High School Diploma -
Highland High School
Pocatello, ID06.2019
Skills
- Client Needs Assessment
- Inbound Phone Call Management
- Revenue Generation
- Technical Troubleshooting
- Customer Account Management
- Call Documentation Skills
- Call Control Skills
- Customer Communication
- Till Counting
- Cold Calling
- Online Chat
- Professional Relationships
- Outgoing Phone Calls
Timeline
Member Contact Agent
Idaho Central Credit Union
07.2020 - 08.2023
Arcade Attendant
Outer Limits Fun Zone
05.2019 - 06.2020
High School Diploma -
Highland High School