Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joseph Houge

Phoenix

Summary

At Wagner Mechanical, I excelled as a Comfort Advisor, leveraging my client relationship development and sales proposal skills to maintain a closing rate over 39% and sales of over $8,300,000 during my tenure. My proactive approach and ability to foster trust resulted in enhanced customer satisfaction and retention, significantly contributing to the company's market share growth.


Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Comfort Advisor

Wagner Mechanical
03.2021 - 11.2024
  • Maintained closing rate over 39% and sales of over $8,300,000 during my tenure with dedicated prospecting and exceptional customer relations skills.
  • Facilitated seamless installations by coordinating effectively with internal teams and external contractors.
  • Visited prospective customers across Albuquerque NM to demonstrate products and answer questions.
  • Increased customer satisfaction by providing personalized comfort solutions based on individual needs and preferences.
  • Followed up with customers during installation to check on satisfaction and after job completion to offer additional support and service options.
  • Achieved high levels of client retention due to exceptional interpersonal skills and ability to create a positive rapport from the first interaction.
  • Employed required company scripts and personal expertise to make consistent sales.
  • Managed paperwork with high accuracy, preparing strong proposals and obtaining necessary signatures for work to proceed.
  • Helped customers achieve comfort targets by closing more than 39 deals for new and upgraded system installations each month.
  • Handled over 27 residential contacts per week with tailored presentations showcasing features such as energy efficiency advantages, unit quietness and control systems.
  • Improved sales performance by conducting thorough home energy assessments and recommending appropriate products.
  • Upheld the company''s reputation for excellence by consistently delivering outstanding customer service experiences that exceeded client expectations.
  • Streamlined the sales process by developing a comprehensive understanding of available financing options for clients.
  • Engaged customers with friendly conversation to uncover needs and build trust.
  • Contributed to company growth by consistently meeting and exceeding personal sales targets.
  • Used consultative sales approach to understand and meet customer needs.
  • Pursued existing and potential customers by phone, email and text message to generate leads and close sales.
  • Expanded market share through effective promotion of the company''s unique selling points during initial consultations with potential clients.
  • Collaborated with senior sales leaders to obtain discount approvals and lock in more challenging sales.
  • Consistently exceeded new sales growth quotas for HVAC, Electrical and Plumbing.
  • Prepared and demonstrated hvac conversion features and benefits to address specific customer wants and needs.

Education

High School Diploma -

Deerfield High School
Deerfield, WI

Skills

  • Client relationship building
  • Goal-oriented mindset
  • Targeted Sales Proposals
  • Client relationship development

Certification

Trane ECM Motor repair


Owens Corning Insulation sales and Installation fundamentals


Many Sales Training Seminars


Refrigerant best methods


Manual J, Manual D, Manual S

Timeline

Comfort Advisor

Wagner Mechanical
03.2021 - 11.2024

High School Diploma -

Deerfield High School

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Joseph Houge