Joseph Huffman
Lufkin
Summary
Proactive operations manager with a strong background in customer service strategy and staff training. Experienced in conflict resolution and ensuring compliance with industry standards, delivering high-quality service. Committed to supporting team objectives and driving organizational success through effective communication and collaboration.
Overview
18
18
years of professional experience
Work History
General Manager
GVCS inc.
Lufkin
01.2026 - Current
- Managed daily operations to optimize workflow and improve team collaboration.
- Developed and implemented strategies that increased customer service quality and satisfaction.
- Oversaw inventory management processes to ensure adequate stock levels and minimize shortages.
- Trained staff on operational procedures and company policies for improved performance.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Ensured compliance with local health department regulations regarding food safety standards.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
Cafe Del Rio
Lufkin
09.2010 - 12.2025
- Coordinated training programs to enhance onboarding experience for new staff.
- Oversaw inventory levels and streamlined supply ordering process.
- Developed staff schedules to optimize coverage and efficiency.
- Assisted in implementing customer service initiatives for improved guest experience.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Monitored compliance with health and safety regulations in the cafe environment.
- Facilitated team meetings to enhance communication and collaboration among staff.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created detailed reports on sales trends and inventory levels to inform management decisions.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned tasks to team members, clarifying priorities and objectives.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Assistant Manager
Ralph and Kacoos
Lufkin
09.2008 - 04.2010
- Supervised daily operations to ensure smooth cafe functioning.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed staff schedules to optimize coverage and efficiency.
- Assisted in implementing customer service initiatives for improved guest experience.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Resolved team member conflicts to maintain a positive work environment.
- Facilitated team meetings to enhance communication and collaboration among staff.
- Collaborated with management to develop strategic plans for achieving business objectives.
- Maintained up-to-date knowledge of company products and services.
- Monitored compliance with health and safety regulations in the cafe environment.
- Ensured compliance with safety regulations and company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Education
High School Diploma -
Lufkin High School
Lufkin, TX05-1998
Skills
- Operations management
- Inventory management
- Quality assurance
- Quality control
- Compliance monitoring
- Customer service
- Customer relations
- Facility management
- Workforce planning
- Leadership development
- Team coordination
- Multitasking
- Time management
- Problem solving
- Conflict resolution
- Effective communication
- Attention to detail
Affiliations
Mechanic, able to work on vehicles of friends and family
Timeline
General Manager
GVCS inc.
01.2026 - Current
Assistant Manager
Cafe Del Rio
09.2010 - 12.2025
Assistant Manager
Ralph and Kacoos
09.2008 - 04.2010
High School Diploma -
Lufkin High School