Joseph Huy Nguyen
New Orleans,LA
Summary
Salesforce specialist skilled in optimizing CRM systems to drive business efficiency. Adept at managing integrations, automating processes, and enhancing user experience. Proven track record of working collaboratively to achieve results and adapt to shifting requirements. Strong problem-solving abilities, effective communication skills, and commitment to continuous improvement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Second Front Systems
02.2023 - 12.2024
- Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
- Ensured data integrity through the appropriate use of de-duping, loading and exporting tools, for bulk of data using Data Loader.
- Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
Aquatic Supervisor
Lifetime Fitness
11.2022 - 05.2023
- Managing the workflow of 50-75 employees, Creating team schedules, and delegating tasks.
- Assessing the work performance of our employees and identifying areas that need improvements.
- Conducting Bi-Monthly training to refine and maintain our employee's skills.
Salesforce Administrator
Talent Stacker
07.2021 - Current
- Member of the Talent Stacker Professional Development Program.
- Team of Individual Learning/Understanding.Exploring best practices around Salesforce and the broader Salesforce ecosystem.
- Participate in Live Workshops surrounding Key Salesforce Professional Topics in order to become a high-quality Salesforce Professional and employee.
- Salesforce Study Programs for Certification and Certification prep.
- Professional Development Topics such as Business Requirement Gathering, Solutioning and Best Practice for Implementation.
Education
High School Diploma -
Allen High School
Allen, TX06-2017
Skills
- Microsoft: Excel, PowerPoint, Word
- User administration
- Workflow management
- Process automation
- Salesforce customization
- Lightning experience
- Salesforce analytics
Certification
- Salesforce Certified Platform Administrator (ADM 201)
- Salesforce Certified Business Analyst (BA 201)
AWARDS & SCHOLARSHIPS
Eagle Scout, Boy Scout Troop 1914, NRPA Gold Medal, City of Allen
Timeline
Salesforce Administrator
Second Front Systems
02.2023 - 12.2024
Aquatic Supervisor
Lifetime Fitness
11.2022 - 05.2023
Salesforce Administrator
Talent Stacker
07.2021 - Current
High School Diploma -
Allen High School