Joseph Jarnagin
Antioch,TN
Summary
Results-driven individual with expertise in customer service, risk management, multitasking and conflict resolution. Proven ability to enhance teamwork and team accountability through lateral assistance and communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Loss Prevention Officer
Omni Hotels & Resorts
Nashville, TN
08.2025 - Current
- Monitored security systems to detect and report suspicious activities.
- Conducted routine patrols throughout hotel premises to ensure guest safety.
- Engaged with guests to provide assistance while fostering a safe atmosphere.
- Trained in emergency response procedures and conflict resolution techniques.
- Participated in investigations related to employee theft or misconduct as needed.
- Completed incident reports and activity logs for accurate, current records.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
Loss Prevention Officer
Marriott International, Inc.
Atlanta, GA
05.2024 - 08.2025
- Assisted in implementing loss prevention strategies to minimize theft incidents.
- Collaborated with team members to maintain a secure environment for guests and staff.
- Documented incidents and prepared detailed reports for management review.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
Loss Prevention Supervisor
Grande Lakes Orlando
Orlando, FL
06.2022 - 06.2024
- Supervised loss prevention team, ensuring compliance with safety protocols and operational standards.
- Collaborated with security personnel to enhance surveillance systems and response strategies.
- Analyzed incident reports to improve loss prevention policies and reduce shrinkage rates.
- Mentored junior staff, fostering a culture of accountability and proactive risk management.
- Collaborated with law enforcement to report crime and suspicious activity.
- Fostered a culture of integrity and accountability within the loss prevention team, emphasizing the importance of ethical conduct in all professional activities.
Loss Prevention Officer
Marriott International, Inc.
Miami, FL
04.2021 - 06.2021
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Patrolled hotel premises to detect and prevent any security breaches.
- Observed video surveillance systems for prompt emergency response.
- Prevented unauthorized access to sensitive areas by maintaining strict key control procedures throughout the facility.
- Reduced internal theft by conducting surprise checks and fostering environment of accountability.
Sales Associate
Petland of Pines
Pembroke Pines, FL
01.2016 - 03.2021
- Provided exceptional customer service, enhancing customer satisfaction and fostering loyalty.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Educated customers on pet care products, promoting responsible pet ownership and informed purchasing decisions.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate Manager
Pet Supermarket
Hollywood, FL
01.2012 - 01.2016
- Led sales team to achieve monthly revenue targets through effective coaching and strategy implementation.
- Developed training programs to enhance product knowledge and customer service skills among associates.
- Oversaw daily operations, ensuring compliance with company policies and maintaining high standards of store presentation.
- Mentored junior staff, fostering a culture of teamwork and continuous improvement within the sales department.
- Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
- Motivated and led sales team to achieve performance targets for initial prospect interaction, scheduling, engagement during sales process and closing.
Education
Culinary
Jobcorps Brunswick
Brunswick, GASkills
- Incident reporting
- Investigations
- Excellent communication
- Customer service
- First aid training
- Multitasking
- Critical thinking
- Staff training
- Conflict resolution
- Inventory auditing
- Teamwork
- Risk management
Accomplishments
- 2 time, 5 diamond nominations for Marriott
- Lead puppy sales associate for a full year at Petland Pines.
Certification
- CertifiedSafetyLodgingOfficer Certificate
- CPR and First Aid Certificate
- Dallas law certified
Timeline
Loss Prevention Officer
Omni Hotels & Resorts
08.2025 - Current
Loss Prevention Officer
Marriott International, Inc.
05.2024 - 08.2025
Loss Prevention Supervisor
Grande Lakes Orlando
06.2022 - 06.2024
Loss Prevention Officer
Marriott International, Inc.
04.2021 - 06.2021
Sales Associate
Petland of Pines
01.2016 - 03.2021
Sales Associate Manager
Pet Supermarket
01.2012 - 01.2016
Culinary
Jobcorps Brunswick