Joseph Johnson
Brooklyn,NY
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
5
5
years of professional experience
Work History
Fragrance Sales Associate
Macy's Herald Square
2023.10 - 2024.01
- Boosted fragrance sales by providing personalized recommendations and demonstrating product usage.
- Enhanced customer satisfaction through in-depth knowledge of fragrance notes and scent profiles.
- Established rapport with clientele by actively listening to their preferences and needs.
- Managed inventory, ensuring optimal stock levels and timely reorders for continuous availability of best-selling fragrances.
- Facilitated seamless transactions by efficiently handling cash register operations, returns, and exchanges.
Entrepreneur/Owner
Dreamers Apparrel
2019.07 - Current
- Manage the day-to-day operations of producing sales and a market for clothing and urban apparel
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Greeted customers, identified needs and provided product advice.
- Mapped income generating strategies to grow revenue.
- Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
- Identified target customer segments through in-depth research, building tactical marketing strategies.
Social Media Manager
PNW Sports INC.
2023.05 - Current
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
Exam Proctor
Pearson VUE
2022.01 - 2023.02
- Sets up test room, records attendance, and ensures cheating does not occur during exams.
- Helped accommodate students with disabilities or special needs for alterations to test administration.
- Troubleshot issues with computer-based examinations.
Retail Assistant
Primark
2021.10 - 2021.12
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased sales and customer satisfaction through personalized servicing.
- Engaged in friendly conversation with customer to better uncover individual needs.
Lead Teacher
Harvest Professional Services
2021.10 - 2021.12
- In daily afterschool enrichment events and activities
- Provided daily support to children in developing their social and academic skills
- Planned and implemented different daily activities to enhance overall development and growth of every student.
Afterschool Program Junior Counselor
Marcus Garvey Community Center
2019.04 - 1 1
- Chaperoned school age children to off-site field trips and provided enrichment activities for all children enrolled in the program
- Greeted parents and families upon arrival to the program.
Education
Pathways -
Technology Early College High School
Brooklyn, New YorkAssociate of Applied Science - Electromechanical Engineering Technologies
New York City College of Technology of The City University of New York
Brooklyn, NY06.2024
Skills
- Extensive Clientele
- Customer Assistance
- Persuasive Selling
- Conducting Tours
- Cash Register Operation
- Upselling Strategies
- Strong Communication and Interpersonal Skills
- Complex Problem-Solving
- Sales Records Management
- Retail Effectiveness
Accomplishments
- CERTIFICATIONS:
- Adult and Pediatric CPR, First Aid, and AED
- Infectious Diseases
- Child Abuse and Maltreatment
- Shaken Baby Syndrome
- Sudden Infant Death Syndrome
Timeline
Fragrance Sales Associate
Macy's Herald Square
2023.10 - 2024.01
Social Media Manager
PNW Sports INC.
2023.05 - Current
Exam Proctor
Pearson VUE
2022.01 - 2023.02
Retail Assistant
Primark
2021.10 - 2021.12
Lead Teacher
Harvest Professional Services
2021.10 - 2021.12
Entrepreneur/Owner
Dreamers Apparrel
2019.07 - Current
Afterschool Program Junior Counselor
Marcus Garvey Community Center
2019.04 - 1 1
Pathways -
Technology Early College High School
Associate of Applied Science - Electromechanical Engineering Technologies
New York City College of Technology of The City University of New York
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