Joseph Jones
Phenix City,AL
Summary
Knowledgeable Risk Analyst equipped with strategic planning and problem solving skills. Establishes strong and successful policies to mitigate risk at each level and establish clear procedures for assessments, prevention and containment. Familiar with regulatory requirements to maintain strict controls.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Experience Risk Analyst
Synovus Bank
08.2021 - Current
- Provide both qualitative and quantitative research and analysis to Community Bank Risk Management for third party card programs.
- Investigate complaint allegations to check validity and recommend actions to minimize risk.
- Analyze data for trends and underlying issues to make recommendations for improvement to executive audiences.
- Complete first line of defense reviews to ensure third party card programs are in compliance with regulations.
- Generate various reports and models to effectively translate risk ranking related to litigation, public opinion, and customer complaints on an ongoing basis.
Operations Analyst II
Synovus Bank
09.2016 - 08.2021
- Investigated and resolve ACH treasury related issues, and process ACH returns, deletions, and reversals.
- Performed research and troubleshoot systems to provide resolution for any reported problems.
- Displayed knowledge of applicable regulations and minimize risk to ensure Synovus remains in compliance.
- Monitored Synovus originated ACH loads.
- Supported in testing of system enhancements and any new process changes.
- Reconciled outages related to ACH clearing account and Fed settlement account.
Personal Banker
Wells Fargo
05.2014 - 09.2016
- Opened and performed maintenance on consumer and business accounts.
- Researched issues and suggest solutions for customers.
- Worked closely with and referred clients to partners in the bank.
- Established personal and business credit accounts.
Education
BBA - Global Business
Troy University
Troy, AL07.2021
Skills
- Data analysis
- Microsoft Office Applications
- Communication Skills
- Reporting abilities
- Process updates
- Self Motivated
Certification
- SAS-JAC Certified
Timeline
Customer Experience Risk Analyst
Synovus Bank
08.2021 - Current
Operations Analyst II
Synovus Bank
09.2016 - 08.2021
Personal Banker
Wells Fargo
05.2014 - 09.2016
BBA - Global Business
Troy University
- SAS-JAC Certified
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