Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Kalaj

Valley Cottage,NY

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional time management skills, honed at Fire and Oak. Proven ability to thrive in high-pressure environments while delivering outstanding customer service. Quick learner with a commitment to teamwork, ensuring seamless operations and enhanced guest experiences.

Overview

3
3
years of professional experience

Work History

Food Runner

Fire and Oak
04.2025 - Current
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Host

Cheesecake Factory Inc
04.2024 - 04.2025
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Ropes Course Instructor

Palasades Climb Adventure
04.2022 - 04.2024
  • Provided exceptional customer service, addressing inquiries and concerns promptly and professionally.
  • Assisted in the training of new staff members, sharing best practices to ensure consistent quality across all instructional experiences.
  • Encouraged teamwork among participants by incorporating collaborative elements into each activity session.
  • Enhanced participant safety by conducting thorough equipment inspections and maintaining up-to-date knowledge of industry standards.

Education

Associate of Arts - Social And Behavioral Sciences

Rockland Community College
Suffern, NY
05-2026

High School Diploma -

Nyack Senior High School
Nyack, NY
06-2024

Skills

  • Quick learner
  • Teamwork and collaboration
  • Strong work ethic
  • Time management
  • Sense of urgency

Timeline

Food Runner

Fire and Oak
04.2025 - Current

Host

Cheesecake Factory Inc
04.2024 - 04.2025

Ropes Course Instructor

Palasades Climb Adventure
04.2022 - 04.2024

Associate of Arts - Social And Behavioral Sciences

Rockland Community College

High School Diploma -

Nyack Senior High School

Similar Profiles

CREATE PROFILE