Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Keller

Huntsville

Summary

Dynamic leader with a proven track record at GAT Airline Ground Support, enhancing team productivity and customer satisfaction through effective communication and critical thinking. Skilled in aircraft marshalling and relationship building, I've driven innovation and fostered a collaborative environment, significantly boosting on-time performance and operational excellence.

Overview

26
26
years of professional experience

Work History

Leader

GAT Airline Ground Support
09.2024 - Current
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employees on [Product or Service] and assigned duties.
  • Oversaw day-to-day activities of [Number] employees in [Type] establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.

Supervisor

Piedmont Airlines
02.2023 - 09.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Supervisor in Training

Unifi Airline
01.2022 - 12.2023
  • Achieved operational excellence through consistent monitoring and evaluation of team performance.
  • Increased customer satisfaction with effective communication and timely resolution of issues.
  • Established clear expectations for team members, leading to increased accountability and better overall performance.
  • Improved safety standards by conducting thorough inspections and enforcing strict compliance with regulations.

Customer Service Representative

Carmax Autocare Center
02.2022 - 09.2023

took photos of vehicles to be put online for sale.

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Baker

Publix Grocery Store
11.2022 - 02.2023
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Lead Ramp Agent

United Airlines
05.1999 - 01.2022
  • Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
  • Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
  • Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
  • Boosted team morale by fostering a positive work environment and providing clear communication channels.

Education

Computer Programming

Indiana State University
Terre Haute, IN

High School Diploma -

Montebello High School
Denver, CO
05-1986

Skills

  • Relationship building
  • Adaptability and flexibility
  • Employee coaching
  • Critical thinking
  • Aircraft marshalling
  • Team player
  • Effective communication
  • Industry expertise
  • Conflict resolution

Timeline

Leader

GAT Airline Ground Support
09.2024 - Current

Supervisor

Piedmont Airlines
02.2023 - 09.2024

Baker

Publix Grocery Store
11.2022 - 02.2023

Customer Service Representative

Carmax Autocare Center
02.2022 - 09.2023

Supervisor in Training

Unifi Airline
01.2022 - 12.2023

Lead Ramp Agent

United Airlines
05.1999 - 01.2022

Computer Programming

Indiana State University

High School Diploma -

Montebello High School
Joseph Keller