Joseph Kenworthy
Kotzebue,AK
Summary
Proficient IT Telecommunications Specialist at Maniilaq Association, adept at troubleshooting printer issues and managing mobile devices through MDM. Successfully deployed computers and Konica Minolta printers while mentoring interns. Demonstrated strong problem-solving skills and a commitment to enhancing operational efficiency within the organization.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Telecommunications Specialist III
Maniilaq Association
Kotzebue, AK
11.2025 - Current
- Implemented telecommunications solutions to enhance communication efficiency across departments.
- Coordinated installation and maintenance of telecommunication systems, ensuring minimal downtime.
- Assisted in troubleshooting network issues, providing timely resolutions and support to staff.
- Developed user guides and training materials for new telecommunications tools and systems.
- Work with Mitel System to keep it up and running
- Mount Starlinks on 23 buildings
- Running cat 5e, aswell as cat6, and cat6a wires.
- Manage the movement from mitel to new zoom phone system.
- Manage Summer Hires doing interviews going through the hiring process and working with them throughout the summer keeping them on track.
IT Technician III
Maniilaq Association
Kotzebue, AK
05.2025 - 11.2025
- Diagnosed and resolved hardware and software issues for end-users, enhancing operational efficiency.
- Conducted regular system updates and maintenance to ensure optimal performance of IT infrastructure.
- Provided technical support for network connectivity issues, improving user experience and reducing downtime.
- Assisted in implementing IT security protocols, safeguarding sensitive information against potential threats.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
IT Technician Trainee
Maniilaq Association
Kotzebue, AK
09.2021 - 05.2025
- Maintained office PCs, networks and mobile devices.
- Responded to helpdesk tickets from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed cables running and terminated cat 5e, cat 6, cat 6a
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and mitel desk phones.
- Installed operating systems and apps employees use for day to day work.
- Diagnosed and troubleshot hardware, software and network issues.
- Created user accounts and assigned permissions.
- Working with Mitel Phone system creating accounts and troubleshooting equipment issues, desk phones, phone switches, etc.
- Managing Meraki Mobile Device Manager, managing iPhones and macbooks across the maniilaq network. Including pushing out apps and troubleshooting problems with outlook.
- Working on konica minolta printers from the old 3351's and C458's to upgrading to the new 4051i's and 451i's, troubleshooting and working with support to service machines and get them up and running once more.
- Configuring and managing Ubiquiti nanobeams that wirelessly transmit our maniilaq network to other buildings throughout th e town of kotzebue.
- Working and teaching summer interns about e-waste cable termination, imaging and deploying desktops, showing them helpdesk, mitel, etc.
- Created itwiki.maniilaq.org and added instructions on how we do basic tasks here in IT.
Education
High School Diploma -
Kotzebue Middle High School
Kotzebue, AK05-2025
Skills
- Troubleshooting printer issues,
- Adding Mobile Devices to MDM,
- Network troubleshooting
- Unified communications
- Customer support
- VoIP systems
- Boiler maintenance
- Electric Water Heater Maintanence
- Vehicle Mechanic
- Carpentry
- Plumbing
- Electrical
- 3D printer maintenance
- Residential maintenance
Certification
CompTIA A+
Timeline
IT Telecommunications Specialist III
Maniilaq Association
11.2025 - Current
IT Technician III
Maniilaq Association
05.2025 - 11.2025
IT Technician Trainee
Maniilaq Association
09.2021 - 05.2025
High School Diploma -
Kotzebue Middle High School