Joseph Kirchner
Pittsfield,MA
Summary
Food and beverage management professional with 10 plus years of experience, and exceptional knowledge of venues, tourist attractions, dining, and entertainment offerings with Centerplate/Sodexo Live! Looking to secure a food and beverage general management position.
Overview
16
16
years of professional experience
Work History
Restaurant Manager/Director of Operations
Sodexo Live!/ Christiansen’s Tavern, Jiminy Peak
Hancock , MA
03.2015 - Current
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Trained workers in every position, including food preparation, money handling and cleaning roles.
- Optimized profits by controlling food, beverage and labor costs daily.
- Developed and maintained exceptional customer service standards.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Scheduled and directed staff in daily work assignments.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
- Expedites food daily.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Assisted all F&B staff when in need to assure guest satisfaction.
- Performed weekly safety walks at all food and beverage locations.
General Manager
Sodexo Live!/ Funtown Splashtown USA
Saco, Maine
04.2022 - 11.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Hospitality Manager/ Operations Manager
Centerplate/ Funtown Splashtown U.S.A
Saco, ME
04.2017 - 05.2020
- Hired/interviewed, and mentored all new employees while also demonstrating the best methods for servicing clients and guests.
- Improved operations by working with team members and customers to find workable solutions.
- Managed 12 different food and beverage outlets through out the Amusement Park.
- Scheduled and managed over 60 employees.
- Handled all food and beverage orders.
- Assisted in cash room and helped calculate daily sales.
- Stayed in close contact with vendors and clients.
- Created menu items for concessions.
- Assisted with payroll and administration tasks.
Concessions Manager
Centerplate/ ORDA Lake Placid
Lake Placid, NY
11.2017 - 11.2017
- Managed special event floor plans.
- Worked with staff in setting up special events.
- Maintained optimal protections for guests by enforcing strong cleaning and sanitation policies.
- Seasonal support management to assist with large events at Lake Placid Olympics Center.
Banquet/ Wedding Manager
Centerplate/ Jiminy Peak Mountain Resort
Hancock , MA
04.2015 - 10.2017
- Organized and laid out buffet equipment, food displays and other items such as cheese displays and dessert stations.
- Interacted with kitchen staff to plan food and beverage logistics.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
- Reviewed banquet event orders to determine room layouts and schedule staff.
- Coordinated with employees to arrange tables, chairs and other equipment needed for functions.
- Created schedules for food and beverage service employees.
Concessions Manager
Centerplate/ Roger Williams Park Zoo
Providence, RI
10.2016 - 11.2016
- Oversaw concession stands, including cooking food, cleaning equipment and balancing daily receipts.
- Boosted team performance by improving training and sales strategies.
- Maintained optimal protections for guests by enforcing strong cleaning and sanitation policies.
- Counted daily banks.
Food and Beverage Manager
Centerplate/ Steamship Authority
Mashpee, MA
04.2015 - 06.2015
- Managed Food and beverage outlets on ferries that travel to Martha’s Vineyard and Nantucket MA.
- Oversaw ferry’s concession stands, counted daily banks.
- Inventoried food and beverage daily and coordinated stock rotation to avoid spoilage.
- Inventoried alcohol and beer every night before closing.
Concessions Manager
Centerplate/ JJ's Lodge Jiminy Peak
Hancock , MA
01.2013 - 04.2015
- Improved operations by working with team members and customers to find workable solutions.
- Oversaw ski lodge concessions, including cooking food, cleaning equipment and balancing daily receipts.
- Inventoried food and beverage monthly.
- Scheduled all employees.
- Trained staff how to clean appliances, cashier properly and work hard.
- Maintained optimal inventory levels and kept food costs in line with budget limitations.
Coffee Shop Manager
Centerplate/ Peak Sweets @ Jiminy peak
Hancock , MA
11.2014 - 03.2015
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Reconciled daily sales each shift, counting member drawers to analyze discrepancies.
- Trained staff on how to make specialty drinks and properly use espresso machine.
- Made home made fudge weekly.
- Worked with local chocolatier (Chocolate Springs).
Food Runner/Server
John Harvard’s
Hancock , MA
02.2011 - 12.2013
- Collected empty plates and glasses to minimize bussing requirements between customers.
- Welcomed incoming patrons and seated at optimal locations based on individual preferences and server balancing requirements.
- Reset tables between guests, including refilling condiments and wiping down all surfaces.
- Served guests for lunch and dinner.
Education
High School Diploma -
Taconic High School
Pittsfield, MA05.2013
Skills
- Sales
- Employee training
- Administrative support
- Light culinary skills
- Clean and organized
- Serv Safe certified
- Food safety understanding
- Point of sale operations (POS)
- Client and vendor relations
- TIPS certified
Timeline
General Manager
Sodexo Live!/ Funtown Splashtown USA
04.2022 - 11.2022
Concessions Manager
Centerplate/ ORDA Lake Placid
11.2017 - 11.2017
Hospitality Manager/ Operations Manager
Centerplate/ Funtown Splashtown U.S.A
04.2017 - 05.2020
Concessions Manager
Centerplate/ Roger Williams Park Zoo
10.2016 - 11.2016
Banquet/ Wedding Manager
Centerplate/ Jiminy Peak Mountain Resort
04.2015 - 10.2017
Food and Beverage Manager
Centerplate/ Steamship Authority
04.2015 - 06.2015
Restaurant Manager/Director of Operations
Sodexo Live!/ Christiansen’s Tavern, Jiminy Peak
03.2015 - Current
Coffee Shop Manager
Centerplate/ Peak Sweets @ Jiminy peak
11.2014 - 03.2015
Concessions Manager
Centerplate/ JJ's Lodge Jiminy Peak
01.2013 - 04.2015
Food Runner/Server
John Harvard’s
02.2011 - 12.2013
High School Diploma -
Taconic High School