Joseph Lane
Cleveland,OH
Summary
Talented Account Manager proficient in customer relations, sales and strategic planning. Demonstrated strong track record of success in highly competitive market setting. High-level sales cycle knowledge and excellent communications skills enabled achievement of challenging goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Strategic Account Manager
Wellness IQ
Independence, OH
08.2019 - Current
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Built strong relationships with members to promote health, wellness and available services.
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
- Improved profit opportunities by cultivating expansion of existing customer base and generating new accounts.
- Provided product demonstrations to share features, answer questions and overcome concerns.
- Managed 35 accounts nationwide. Supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
- Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
General Manager of Operations
OhioHealth
Akron, OH
09.2018 - 08.2019
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Monitored, tracked and reported on individual progress with wellness plans.
- Built strong relationships with members to promote health, wellness and available services.
- Improved quality processes for increased efficiency and effectiveness.
- Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
- Organized and led seminars and classes for interested clients, providing tips and advice for lifestyle changes and healthy living.
- Coordinated with other healthcare providers to incorporate multiple aspects of clients' health into wellness plan.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Regional Manager of Operations
Anytime Fitness
New Martinsville , WV
11.2017 - 10.2018
- Monitored social media and online sources for industry trends.
- Drove operational improvements which resulted in savings and improved profit margins.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Helped plan marketing strategies.
Fitness Director
Planet Fitness
Parkersburg , West Virginia
04.2017 - 11.2017
- Recruited, supervised and mentored high performing teams to deliver quality training to clients.
- Created individualized exercise, nutrition and strength and conditioning programs to facilitate weight loss and encourage healthy lifestyle.
- Modified workout plans according to fitness levels and medical considerations.
- Provided coaching about healthy lifestyle strategies.
- Developed strong member relationships with caring and collaborative approach.
- Oversight of multiple club locations personal training programs
Education
MBA - Healthcare Administration
Walden University
Minneapolis, MN08.2021
Bachelor of Science - Kinesiology
University of Kentucky
127 Funkhouser Bldg Lexington KY2017
Skills
- Exceptional communication skills
- MS Windows proficient
- Critical thinking
- Highly motivating
- Quick learner
- Articulate and well- spoken
- Time management skills
- Outstanding interpersonal skills
- Organizational skills
- Issue resolution
- Team leadership skill
- Program development
- Program Management
- Budgeting
- Systems implementation
- Project development and lifecycle
Affiliations
Phi Gamma Delta Fraternity 2013-2017
Additional Information
- Vice President Phi Gamma Delta Fraternity (2015)
- References upon request
Certification
- BLS certified through American Heart Association
- ACE certified Health Coach
- Certified Personal Trainer (CPT)(ACSM)
- NASM Corrective Exercise Specialist (CES)
- NASM Performance Exercise Specialist (PES)
Timeline
Strategic Account Manager
Wellness IQ
08.2019 - Current
General Manager of Operations
OhioHealth
09.2018 - 08.2019
Regional Manager of Operations
Anytime Fitness
11.2017 - 10.2018
Fitness Director
Planet Fitness
04.2017 - 11.2017
MBA - Healthcare Administration
Walden University
Bachelor of Science - Kinesiology
University of Kentucky