Kaci Wolff
Dallas,TX
Summary
A high-energy, upbeat, accomplished professional with over 10 years in various fields within the medical and aesthetic industries. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
7
7
years of professional experience
Work History
Strategic Account Manager
Aesthetic Record EMR
08.2024 - Current
- Design and deliver training materials, including webinars, presentations, and documentation, to help both clients and employees quickly adapt to new systems or roles.
- Serve as first point of contact for customer issues, develop strategic solutions for complex problems.
- Maintain strong relationships with key clients, ensuring customer satisfaction, retention and long-term partnership growth.
- Collaborate with internal teams including sales, marketing, and operations to ensure seamless delivery of services and solutions.
- Serve as voice of the client within the organization, advocating for client needs and ensuring the delivery of high-quality products and services.
Sales and Education Manager
Skin Laundry
06.2023 - 08.2024
- Managed day to day operations in clinic of 8 employees.
- Trained and onboarded new hires on products, procedures, customer service and consultative selling techniques.
- Analyzed market to identify new business opportunities to expand existing customer base.
- Worked efficiently to overcome objections while developing sales plans to exceed quotas and meet KPI's.
- Maintained ongoing relationships with established customer base.
- Established team priorities, maintained schedules and monitored performance.
- Promoted professional development for employees, resulting in improved practices and increased success rates.
Business Owner
Pierced by Kaci
01.2022 - 06.2023
- Researched and crafted business plans.
- Established strong customer relationships through excellent communication and attentive service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Director of Sales and Business Development
Spa35 Medical Spa
02.2020 - 06.2023
- Lead and directed team to ensure high standards of guest experience and profitability.
- Prepared sales presentations for clients showing success and credibility of products.
- Supervised and lead appointment setting, account reconciliations, bank deposits, inventory, and payroll along with other administrative duties.
- Implemented systems and procedures to increase sales.
- Strengthened internal communication practices between Sales, Marketing, and Operations departments for seamless collaboration on initiatives.
Sales Manager
Smile Direct Club
10.2018 - 02.2020
- Developed marketing strategies and effective sales presentations that earned new business.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Director of Business Development
MedStar Medical Transport
01.2018 - 09.2018
- Responsible for management of strategic marketing and customer relationship activities.
- Optimized lead generation efforts by implementing CRM tools and refining prospecting techniques.
- Spearheaded client retention efforts by providing exceptional service and fostering long-term professional relationships built on trust and mutual respect.
- Developed, coordinated, and implemented plans to increase existing business and create new opportunities
- Performed post-sale implementation and training for accounts to consistently maximize revenue opportunities and retain accounts.
Education
Associate of Science - Dental Technology Certificate
Utah State University
Logan, UTSkills
- Exceptional Communication
- Conflict resolution
- Marketing and Sales
- Customer Service
- Organizational Skills
- Emotional Intelligence
- Relationship building
- Microsoft Applications
- CRM software proficiency
- Sales presentations
- Client onboarding
- Team leadership
Timeline
Strategic Account Manager
Aesthetic Record EMR
08.2024 - Current
Sales and Education Manager
Skin Laundry
06.2023 - 08.2024
Business Owner
Pierced by Kaci
01.2022 - 06.2023
Director of Sales and Business Development
Spa35 Medical Spa
02.2020 - 06.2023
Sales Manager
Smile Direct Club
10.2018 - 02.2020
Director of Business Development
MedStar Medical Transport
01.2018 - 09.2018
Associate of Science - Dental Technology Certificate
Utah State University
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